Job description

Cognizant is seeking an IT Support Technician for a full-time opportunity in Austin, TX. Responsibilities: · Diagnosing and resolving desktop/laptop hardware and software issues, both remotely and in person, through various methods like phone, chat, web tickets or in-person assistance. · Mobile device management. · Determine the best solution based on the issue and details provided by customers. · Walk the customer through the problem-solving process · Direct unresolved issues to the next level of support personnel. · Provide accurate information on IT products or services. Qualifications: 2 plus years of experience with Desktop Support- Windows and Mac. 1 to 3 years of experience with Mobile Device Management. Experience with ticketing tools. ITIL knowledge is preferred. Additional employment information Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Applicants for US based positions must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for US based positions. If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com for roles based in the Americas or CareersIndia2@cognizant.com for roles based in India. About Cognizant: Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Requirements

Must-haves

Cognizant is seeking an IT Support Technician for a full-time opportunity in Austin, TX.
Diagnosing and resolving desktop/laptop hardware and software issues, both remotely and in person, through various methods like phone, chat, web tickets or in-person assistance.
Mobile device management.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
2 plus years of experience with Desktop Support- Windows and Mac.
1 to 3 years of experience with Mobile Device Management.
Experience with ticketing tools.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Applicants for US based positions must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for US based positions.

Nice-to-haves

ITIL knowledge is preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: cognizant
Effort: medium

Benefits

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