Job description

ONWARDS TOGETHER! Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they become disasters. Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running. LOCATION: 4 ON-SITE DAYS A WEEK IN SUNNYVALE, CA HEADQUARTERS. OUR TEAM'S VISION: Our Product Management team is driven by a culture that thrives on visionary leadership, autonomy, and ownership, creating a dynamic synergy that drives us forward in the ever-evolving landscape of cybersecurity. We collaborate closely with our Engineering team to tackle real-world challenges our customers face. Bring your visionary instincts to every stage of the product lifecycle—from conception and definition to development, release, and post-release activities. You'll play a pivotal role in strategic planning, feature selection, and day-to-day tactical operations. Together, our dynamic team propels the roadmap forward as we strive to make the digital world a safer place. YOUR IMPACT: We're looking for a curious, creative, and detail-oriented Content Designer to help shape how users learn about and interact with our products. This role is ideal for someone who enjoys transforming complex information into intuitive, engaging, and visually compelling content. As part of the Content Experience team, you'll partner with product managers, designers, engineers, and senior content creators to develop user-centered documentation and learning experiences. While building technical documentation is an important part of the role, your primary focus will be designing content that helps users quickly find, understand, and apply information to solve their jobs to be done (JTBD). This is an excellent opportunity for someone early in their career who is passionate about information design, visual communication, and creating exceptional customer experiences. - Design clear, engaging information experiences that help users accomplish tasks efficiently. - Write, edit, and maintain high-quality technical documentation, including user guides, conceptual topics, tutorials, release notes, feature documentation, and in-product help. - Create and maintain user-facing documentation, conceptual guides, tutorials, release notes, and in-product help. - Transform complex technical concepts into content that is easy to understand using a combination of text, visuals, diagrams, flowcharts, infographics, and other media. - Organize content using sound information architecture principles, ensuring information is modular, searchable, and easy to navigate. - Collaborate with product managers, engineers, UX designers, and support teams to understand new features and translate them into customer-focused content. - Contribute to content strategy by identifying opportunities to improve discoverability, usability, and consistency across documentation. - Assist in developing visual assets such as process diagrams, workflows, illustrations, and learning journeys that complement written technical documentation. - Test product features and workflows to validate documentation accuracy and improve the user experience. - Edit and review content for clarity, consistency, accessibility, and adherence to style guidelines. - Continuously learn new technologies, products, and design approaches to improve how information is communicated. YOUR TOOLKIT: - Bachelor's degree in Technical Communication, Information Design, UX, Graphic Design, English, Human-Computer Interaction, Computer Science, or a related field (or equivalent experience). - This role supports FedRAMP‑related responsibilities and therefore must be filled by a U.S. citizen, as required by federal government security standards. - 0–3 years of experience in technical writing, information design, UX writing, instructional design, or a related discipline. - Excellent written and visual communication skills. - Strong understanding of visual hierarchy, layout, typography, and information organization. - Ability to simplify complex ideas for different audiences. - Comfortable collaborating with cross-functional teams and asking thoughtful questions to gather information. - Strong attention to detail and a willingness to iterate based on feedback. - Experience using documentation tools, content management systems, or design tools such as Figma, Adobe Creative Suite, Paligo, Confluence, or similar). - Familiarity with diagrams, flowcharts, wireframes, or other visual communication techniques. - Basic understanding of software development or cloud technologies is helpful but not required. - Portfolio demonstrating documentation, information design, visual communication, or UX writing projects. - Experience creating illustrations, infographics, or instructional graphics. - Familiarity with structured authoring or content reuse principles. - Experience with accessibility best practices for digital content. - Exposure to video creation, interactive learning content, or multimedia storytelling. #LI-PO1 #LI-ONSITE This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls Our Commitment Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions creates a culture of belonging, drives our future, and makes us stronger together in support of our customers and their success. All official job offers from our company are extended directly by our recruitment team and will be sent through an official E-Signature document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience. For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Illumio will consider for employment qualified applicants with arrest and conviction records.

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Must-haves

ONWARDS TOGETHER!
Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running.
LOCATION: 4 ON-SITE DAYS A WEEK IN SUNNYVALE, CA HEADQUARTERS.
This is an excellent opportunity for someone early in their career who is passionate about information design, visual communication, and creating exceptional customer experiences.
Design clear, engaging information experiences that help users accomplish tasks efficiently.
Write, edit, and maintain high-quality technical documentation, including user guides, conceptual topics, tutorials, release notes, feature documentation, and in-product help.
Create and maintain user-facing documentation, conceptual guides, tutorials, release notes, and in-product help.
Transform complex technical concepts into content that is easy to understand using a combination of text, visuals, diagrams, flowcharts, infographics, and other media.
Organize content using sound information architecture principles, ensuring information is modular, searchable, and easy to navigate.
Collaborate with product managers, engineers, UX designers, and support teams to understand new features and translate them into customer-focused content.
Contribute to content strategy by identifying opportunities to improve discoverability, usability, and consistency across documentation.
Assist in developing visual assets such as process diagrams, workflows, illustrations, and learning journeys that complement written technical documentation.
Test product features and workflows to validate documentation accuracy and improve the user experience.
Edit and review content for clarity, consistency, accessibility, and adherence to style guidelines.
Continuously learn new technologies, products, and design approaches to improve how information is communicated.
Bachelor's degree in Technical Communication, Information Design, UX, Graphic Design, English, Human-Computer Interaction, Computer Science, or a related field (or equivalent experience).
This role supports FedRAMP‑related responsibilities and therefore must be filled by a U.S. citizen, as required by federal government security standards.
0–3 years of experience in technical writing, information design, UX writing, instructional design, or a related discipline.
Excellent written and visual communication skills.
Strong understanding of visual hierarchy, layout, typography, and information organization.
Ability to simplify complex ideas for different audiences.
Comfortable collaborating with cross-functional teams and asking thoughtful questions to gather information.
Strong attention to detail and a willingness to iterate based on feedback.
Experience using documentation tools, content management systems, or design tools such as Figma, Adobe Creative Suite, Paligo, Confluence, or similar).

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