Job description

About Us Herald is transforming how commercial insurance gets sold. We combine modern API infrastructure with industry-specific AI that can read emails, extract data, generate quotes, and guide brokers through submission workflows end-to-end. The result: faster placement, cleaner operations, and meaningful revenue growth. The market is huge, the need is obvious, and the product we’re building doesn’t exist yet. If you want to help shape the operating system for modern insurance, we’d love to work with you. We’re a team of insurtech veterans with experience at At-Bay , Kin , and Insurify . We’ve raised our Series A funding from top-tier VCs ( Lightspeed , Brewer Lane, Afore , Underscore ) along with a panel of insurtech founders ( At-Bay , Marble ), insurance executives ( CRC ), and early employees of other successful API infrastructure companies ( Plaid , Alloy ). The Role We're looking for a Product Manager to own the lifecycle of Herald's carrier markets end to end. This is a high-ownership, externally-facing role at the intersection of product, engineering, and carrier partnerships. You will be the connective tissue between Herald's engineering team and our carrier and implementation partners, keeping markets healthy, launching new ones, and driving the change management required as our API and products evolve. AI is a core part of how we expect this role to operate — not as a nice-to-have, but as a force multiplier. You'll be expected to identify where AI and agentic workflows can be applied across the integration surface — from smarter monitoring and auto-triage to guided partner onboarding — and work with engineering to bring those ideas to life. What You'll Do The core product you'll own is the Placement System — Herald's platform for managing a commercial submission from intake through bind. It includes: Connectivity health — catching unhandled cases, improper rejects, and auth issues before they become user-facing problems New integration builds — serving as the external-facing project manager with carrier partners from technical scoping through QA and launch Integration technical support — triaging and resolving connectivity, workflow, and data issues, and communicating status clearly to carrier and implementation partners Integration business support — handling product configuration, producer onboarding, and related stakeholder questions Change management — negotiating roadmap changes with carriers, coordinating updates with implementation partners, and managing the internal process as the API schema and workflows evolve Beyond the core workspace, your project backlog will span the broader placement product — work like: Launching new carrier integrations — managing technical scoping, build coordination, testing, and go-live Scoping and auditing workflows to improve messaging quality Improving integration self-healing and monitoring-to-resolution pipelines Identifying and scoping agentic workflows that automate high-frequency, low-judgment tasks in the integration lifecycle — issue triage, partner status updates, producer onboarding steps, and more What You'll Bring Required 3–5 years of experience in technical product management or a closely adjacent role (e.g., implementation engineering, solutions engineering, or integration PM) in a B2B SaaS environment Habitual, fluent use of AI tools in your own work — you reach for AI to draft communications, investigate problems, synthesize information, and reduce repetitive effort; you have well-developed instincts for where AI helps and where it falls short Demonstrated ability to manage external technical stakeholders — you know how to run a scoping call with an engineering team at a partner company, hold them to a timeline, and escalate diplomatically when needed Strong understanding of REST APIs — you don't need to write production code, but you need to understand request/response cycles, schema structures, authentication patterns, and how to read API documentation fluently Excellent written and verbal communication — you'll be writing external-facing status updates, internal change management docs, and technical scoping summaries that need to be clear to both engineers and non-technical stakeholders Comfort moving between technical depth and business context — one hour you're debugging a connectivity issue, the next you're explaining a schema change to a carrier partner's business team Nice to Have Experience in commercial insurance, insuretech, or a closely adjacent vertical — familiarity with carrier-distribution dynamics and how quoting, submission, and binding workflows operate Prior experience at a company building workflow automation, document processing, or AI-assisted tools for enterprise users Experience designing or scoping AI-assisted or agentic workflows — you understand where automation adds value, how to evaluate AI outputs in operational contexts, and how to build processes that keep humans appropriately in the loop Familiarity with REST APIs and how they underpin product features — you can read API documentation, understand what's technically feasible, and have informed conversations with engineers about integration design Prior startup experience at a company in a similar stage (Series A–C); you know how to operate with lean support structures and build process where there isn't any Full compensation packages are determined based on candidate experience. Please note that some roles may include variable compensation (such as commission, bonuses, and/or equity) that are not outlined here. This range is depicting base pay only. Any variable compensation will be discussed throughout the hiring process. New York Pay Range $140,000 — $180,000 USD Additional information Diversity, equity, and inclusion are featured prominently in our company's values which you can read about below. Please reach out if you would benefit from any assistance throughout the application or have suggestions about how we can make our process more accessible and inclusive to all people. One more note: We want to build an incredible team. As a result, we make a point of being open to surprising candidates who are the right person even though their experience doesn't exactly match up to our job description. Our job descriptions are gestures, not strict criteria. If you think you would be a great addition to our team, but might not fit the criteria perfectly, we still encourage you to apply! We recognize there are many transferable skills and traits that we may not have captured in this description and welcome all interested candidates to apply. Life at Herald We're just getting started and building our culture with purpose every day. One of the joys of joining a small company early is that you get to build that culture too. Come join us and help us make Herald an (even more) amazing place to work! Actions we value There are many actions that we hope for and even demand from members of our team: communicating honestly, working hard, behaving with integrity. These are expectations. But we value these five actions above and beyond the level of "baseline expectation." We believe that if we excel at these, our business will thrive. We’re betting the company on it. Build trust We always lead with empathy. We publicly own and learn from our mistakes just as we are confident and transparent in explaining our decisions. And we help get the work done because we recognize that no job is too small. Create a shared reality We each articulate the facts, assumptions, questions, and fears we hold about our business. We listen to and learn from others. We create a shared set of information before making decisions. Get better every day. We constantly seek ways to improve ourselves. We provide each other candid feedback coupled with support to elevate those around us. We refine how we work together to become more effective as a team. Build a diverse, equitable, and inclusive community. We thrive when our team has a variety of lived experiences, values each other for their unique perspectives, and shares equitably in our mutual success. We invest in building an inclusive community for people who are oppressed because of their race, ethnicity, age, religion, gender expression, sexual orientation, physical ability, or socio-economic class. (Remember that) we make the rules. We once created the ways we work and therefore can change them. We do not default to momentum. We challenge ourselves to deconstruct the status quo and create a better future.

Requirements

Must-haves

The core product you'll own is the Placement System — Herald's platform for managing a commercial submission from intake through bind. It includes:
Connectivity health — catching unhandled cases, improper rejects, and auth issues before they become user-facing problems
New integration builds — serving as the external-facing project manager with carrier partners from technical scoping through QA and launch
Integration technical support — triaging and resolving connectivity, workflow, and data issues, and communicating status clearly to carrier and implementation partners
Integration business support — handling product configuration, producer onboarding, and related stakeholder questions
Change management — negotiating roadmap changes with carriers, coordinating updates with implementation partners, and managing the internal process as the API schema and workflows evolve
Beyond the core workspace, your project backlog will span the broader placement product — work like:
Launching new carrier integrations — managing technical scoping, build coordination, testing, and go-live
Scoping and auditing workflows to improve messaging quality
Improving integration self-healing and monitoring-to-resolution pipelines
Identifying and scoping agentic workflows that automate high-frequency, low-judgment tasks in the integration lifecycle — issue triage, partner status updates, producer onboarding steps, and more
3–5 years of experience in technical product management or a closely adjacent role (e.g., implementation engineering, solutions engineering, or integration PM) in a B2B SaaS environment
Demonstrated ability to manage external technical stakeholders — you know how to run a scoping call with an engineering team at a partner company, hold them to a timeline, and escalate diplomatically when needed
Strong understanding of REST APIs — you don't need to write production code, but you need to understand request/response cycles, schema structures, authentication patterns, and how to read API documentation fluently
Comfort moving between technical depth and business context — one hour you're debugging a connectivity issue, the next you're explaining a schema change to a carrier partner's business team

Nice-to-haves

Experience in commercial insurance, insuretech, or a closely adjacent vertical — familiarity with carrier-distribution dynamics and how quoting, submission, and binding workflows operate
Prior experience at a company building workflow automation, document processing, or AI-assisted tools for enterprise users
Familiarity with REST APIs and how they underpin product features — you can read API documentation, understand what's technically feasible, and have informed conversations with engineers about integration design
Prior startup experience at a company in a similar stage (Series A–C); you know how to operate with lean support structures and build process where there isn't any

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

apiaigorest

Platform: greenhouse
Effort: quick