Senior Product Manager II, CRM Data Relationships at HubSpot

Job description

POS-11465 The HubSpot CRM is built on relationships. Underneath every contact, deal, ticket, and activity is a set of primitives that defines how records are created and how they connect to one another. These aren't just data structures — they're the foundation that every HubSpot product, every workflow, and every AI-powered feature depends on to function. The Data Platform organization owns that foundation, and we're at an inflection point in how it will evolve. We're looking for a Senior Product Manager II to lead one of the most consequential platform areas in HubSpot: the systems that govern how records relate to each other and how new records come into existence. You'll own a full vertical spanning three teams — from the foundational data infrastructure all the way up to the admin and rep-facing UI surfaces that customers use every day. This is rare: a role where you'll need to hold a complex technical system in your head while simultaneously caring deeply about whether the experience is intuitive enough for a sales rep to use without training. This moment is especially exciting. We're rethinking how these systems should work as agents and third-party tools begin acting on behalf of customers. When an AI agent is navigating a customer's CRM, the web of associations it relies on needs to be accurate, consistent, and rich. A well-designed associations model is no longer just a UX nicety — it's infrastructure for intelligence. The work you do here will determine whether HubSpot's data model can power that future. Success in this role will be measured by two things: growing the number of meaningful relationships represented in HubSpot, and building systems that are intuitive enough to scale across the full range of our customers — from a small business managing a few contacts to an enterprise running a sophisticated multi-object data architecture. In this role you'll get to: Own the full roadmap across three teams — from the foundational systems that define how records relate, to the UI surfaces that admins and reps use to create and manage those relationships Define the long-term vision for how HubSpot's associations model evolves: expanding the types of relationships the platform can represent, increasing consistency across the data model, and making relational data available everywhere in the product Own how new records get created across HubSpot — designing experiences that are fast and intuitive for humans while being reliable and structured enough for AI agents and third-party tools to act on Drive data quality and completeness across the associations and record creation surface — ensuring that the full web of relationships is captured at the right moment in a record's lifecycle, and that the data customers and AI agents act on is trustworthy, consistent, and as complete as possible Drive alignment across a wide set of teams that consume the HubSpot data model — to ensure the associations platform evolves in a backward-compatible, forward-looking way Collaborate directly with AI and agent-owning teams to ensure agents can accurately interpret and act on a company's complex web of relationships to drive efficiency gains for customers Engage directly with customers — from SMBs to enterprise teams running multi-object architectures — to deeply understand where relational data breaks down in practice Balance near-term quality improvements with a long-term architectural vision, sequencing work thoughtfully across infrastructure and experience layers Represent the roadmap to senior leadership, Ecosystem partners, and key enterprise customers We are looking for people who have: Experience launching products successfully to customers, ideally in platform, data infrastructure, or CRM contexts The ability to hold both a keen eye for detail and a long-term vision simultaneously — you can zoom in on a broken UX pattern and zoom out to a multi-year platform strategy without losing either thread Strong intuition for experience design: you believe that foundational systems should be as intuitive as they are powerful, and you push for UI and workflows that don't require a manual Deep curiosity about how complex systems work — you're not satisfied with understanding the surface; you want to know what's underneath it and why it was built that way A track record of driving alignment across many stakeholders: you can build consensus across engineering, design, and cross-functional product teams without losing momentum The ability to explain complex technical concepts in language accessible to a broad range of users — from enterprise architects to everyday reps A multidisciplinary approach, combining customer empathy, technical depth, and business judgment to prioritize and sequence platform work The ability to make decisions, test assumptions, and iterate — often without perfect information and with meaningful platform risk A deep respect for the expertise of collaborators, including engineering, design, UX research, analytics, and go-to-market partners As a member of the Product Management org at HubSpot you'll: Join a product-led culture that truly puts the customer first Create and advance an ambitious product strategy driven by customer needs, business goals, powerful data, and global market indicators Partner closely with colleagues in UX and Engineering to create a high-value product that's both powerful and easy to use Use your voice, share your perspective, and have a real impact based on your point of view Know what will lead to getting promoted, and why, thanks to clear expectations and robust career paths Be empowered to show up as your authentic self and choose a work style and location where you can do your best work, whether that's at home, in an office, or a blend of the two Pay & Benefits The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons. This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy . Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better. At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community. Annual Cash Compensation Range: $170,300 — $272,500 USD At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements About HubSpot HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow. We’re building a company where people can do their best work . We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too. Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world. Explore more: HubSpot Careers Life at HubSpot on Instagram If you need accommodations or assistance due to a disability, please reach out to us using this form . Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here . India Applicants: link to HubSpot India's equal opportunity policy here . HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here . By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.

Requirements

Must-haves

Own the full roadmap across three teams — from the foundational systems that define how records relate, to the UI surfaces that admins and reps use to create and manage those relationships
Own how new records get created across HubSpot — designing experiences that are fast and intuitive for humans while being reliable and structured enough for AI agents and third-party tools to act on
Drive alignment across a wide set of teams that consume the HubSpot data model — to ensure the associations platform evolves in a backward-compatible, forward-looking way
Collaborate directly with AI and agent-owning teams to ensure agents can accurately interpret and act on a company's complex web of relationships to drive efficiency gains for customers
Engage directly with customers — from SMBs to enterprise teams running multi-object architectures — to deeply understand where relational data breaks down in practice
Balance near-term quality improvements with a long-term architectural vision, sequencing work thoughtfully across infrastructure and experience layers
Represent the roadmap to senior leadership, Ecosystem partners, and key enterprise customers
Experience launching products successfully to customers, ideally in platform, data infrastructure, or CRM contexts
The ability to hold both a keen eye for detail and a long-term vision simultaneously — you can zoom in on a broken UX pattern and zoom out to a multi-year platform strategy without losing either thread
Strong intuition for experience design: you believe that foundational systems should be as intuitive as they are powerful, and you push for UI and workflows that don't require a manual
Deep curiosity about how complex systems work — you're not satisfied with understanding the surface; you want to know what's underneath it and why it was built that way
A track record of driving alignment across many stakeholders: you can build consensus across engineering, design, and cross-functional product teams without losing momentum
The ability to explain complex technical concepts in language accessible to a broad range of users — from enterprise architects to everyday reps
A multidisciplinary approach, combining customer empathy, technical depth, and business judgment to prioritize and sequence platform work
The ability to make decisions, test assumptions, and iterate — often without perfect information and with meaningful platform risk
A deep respect for the expertise of collaborators, including engineering, design, UX research, analytics, and go-to-market partners
As a member of the Product Management org at HubSpot you'll:
Join a product-led culture that truly puts the customer first
Create and advance an ambitious product strategy driven by customer needs, business goals, powerful data, and global market indicators
Partner closely with colleagues in UX and Engineering to create a high-value product that's both powerful and easy to use
Use your voice, share your perspective, and have a real impact based on your point of view
Know what will lead to getting promoted, and why, thanks to clear expectations and robust career paths
Be empowered to show up as your authentic self and choose a work style and location where you can do your best work, whether that's at home, in an office, or a blend of the two
Pay & Benefits

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