Job description

The Role… We’re looking for a creative, culturally connected Social Media & Community Manager based in New York to join our Global Social team. This is a hands-on role for someone who lives and breathes social media, thrives in fast-paced environments, and enjoys creating content as much as planning strategy. You’ll play an important role in supporting Soho House’s global social channels, while leading a private Instagram account for members in New York. You'll own the end-to-end management of the New York channel - from content creation and copywriting to community management, reporting and content planning - working closely with teams across New York and internationally. This channel is a hyper-local social channel designed to bring our Houses, community and culture to life through real-time, insider content. You'll be responsible for shaping its voice, growing engagement and creating content that members genuinely want to follow. Reporting to the Global Head of Social, you’ll work closely with Membership, Operations, Events and Marketing teams, while collaborating with the wider Global Social team to develop ideas, manage content calendars and deliver best-in-class social content across Soho House. Objectives Build awareness of the current Soho House NY offering, including events, programming, new menus, openings, collaborations and member updates Create demand through exclusive access, sneak peeks and ‘if you know, you know’ moments Drive footfall into Houses by encouraging members to engage more frequently with spaces, events and experiences through a considered and creative content calendar Strengthen member connection, pride and retention by celebrating the NY community Key Responsibilities Own the day-to-day management of the NY members-only Instagram account Capture and create social-first content across Houses, events, screenings, launches and cultural moments Contribute creative ideas for global campaigns, content series and always-on social storytelling Produce engaging Reels, Stories and feed content Write copy that feels conversational, culturally relevant and distinctly local across social channels Build strong relationships with Membership, Events and Operations teams to source content, identify social opportunities and stay ahead of programming Manage community engagement, including DMs and comments Who We're Looking For A proactive social media manager and content creator with excellent creative instincts Strong understanding of Instagram, content creation and community building Confident capturing and editing content on mobile Excellent copywriting skills with a natural, engaging tone of voice Comfortable managing online communities and interpreting social performance data Highly organised, self-motivated and energetic - able to balance strategy with execution Important to Know This is a full-time, in-person role based in New York Evening or weekend event attendance will be required The successful candidate will spend significant time within Soho Houses and at member events creating content Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match Paid Time Off: Full- Time Employees have sick day's + vacation days Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability Learning & Development: An extensive range of internally and externally run courses are available for all employees. Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $100,000 — $100,000 USD

Requirements

Must-haves

We’re looking for a creative, culturally connected Social Media & Community Manager based in New York to join our Global Social team.
Build awareness of the current Soho House NY offering, including events, programming, new menus, openings, collaborations and member updates
Create demand through exclusive access, sneak peeks and ‘if you know, you know’ moments
Drive footfall into Houses by encouraging members to engage more frequently with spaces, events and experiences through a considered and creative content calendar
Strengthen member connection, pride and retention by celebrating the NY community
Own the day-to-day management of the NY members-only Instagram account
Capture and create social-first content across Houses, events, screenings, launches and cultural moments
Contribute creative ideas for global campaigns, content series and always-on social storytelling
Produce engaging Reels, Stories and feed content
Write copy that feels conversational, culturally relevant and distinctly local across social channels
Build strong relationships with Membership, Events and Operations teams to source content, identify social opportunities and stay ahead of programming
Manage community engagement, including DMs and comments
Who We're Looking For
A proactive social media manager and content creator with excellent creative instincts
Strong understanding of Instagram, content creation and community building
Confident capturing and editing content on mobile
Excellent copywriting skills with a natural, engaging tone of voice
Comfortable managing online communities and interpreting social performance data
Highly organised, self-motivated and energetic - able to balance strategy with execution
Important to Know
This is a full-time, in-person role based in New York
Evening or weekend event attendance will be required
The successful candidate will spend significant time within Soho Houses and at member events creating content
Why work with us...

Nice-to-haves

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Benefits

Benefits detected in the listing.

Dental

Vision

401k

Paid Time Off