Job description

Quantum Sky is searching for a Systems Administrator II for a complex, multi-year contract to support the 17 th TRSS Training Support Squadron, Goodfellow AFB, Texas. This role will support intelligence training programs, applications, and operations. Responsibilities: • Serve as a focal point for intelligence training applications or systems; • Respond to user requests for assistance; and Provide support to customers regarding hardware and software malfunctions. • Identify and resolve common problems, questions, or situations and provide support in a manner that minimizes interruptions to the customer’s ability to carry out the training mission. • Provide training to instructors and other FSAs on intelligence applications, specialized computer software, and operating systems. • From time-to-time support, coordinate, and install software applications and hardware peripherals on Windows, Unix, and Linux platforms. • Develop and maintain system administration standard operating procedures, technical guides, and instructions. Support the use of computer-based training products (i.e. computer-assisted instruction (CAI), interactive courseware (ICW), interactive multimedia instruction (IMI), and learning management systems (LMS), to maximize resources and return on investment (ROI). • Maintain consolidated IMI project effort tracking spreadsheet to sync training requirements with outside development efforts and deliver/maintain all updates and new courseware created. • Provide operational support services including, but not limited to, systems administration, support of both legacy and new applications and systems in accordance with AFI 33-115, Network Operations, and DoDM 8140.03 Cyberspace Workforce Qualification and Management Program. • Install, support, and maintain intelligence training applications and systems; software is provided by applicable Program Management Office (PMO); updates/patches are provided via website for download or mailed on disk, where appropriate. • Additionally, will be appointed as Cyber Security Liaisons (CSL, formerly IAO), to submit tickets in IAO Express and Remedy for EITaaS ServiceNow, NIPRNet, SIPRNet and other training networks to resolve and/or respond to computer issues, security group requests, distro lists including but not limited to. • Will be required to track submitted tickets and provide status updates when requested. • Oversee account management and email account support for the training networks and LMS; modify user account access (security groups, permissions, IMI access, etc.) after user accounts have been created. • Provide primary support for Tools/Systems of Record to include but not limited to: Joint Mission Planning System (JMPS)/Geospatial Product Library (GPL), ArcGIS, Digital Mapping Applications, Electronic Light Table (ELT), and/or current mission planning software applications/upgrades. • Be the subject matter expert on these intelligence applications and provide daily classroom support to instructors and students. • Troubleshoot application/system errors and provide fixed action as required. • Provide system administration, hardware and software support, life cycle support, and maintenance on GCCS-I3 server suite and client machines to include, but not limited to assistance, as required, to support targeting application and software functions with the JTT-CP Joint Targeting Toolkit Capabilities Package MIDB / Machine Assisted Rapid-repository System (MARS), or equivalent and/or current systems, revisions, or upgrades. • Provide primary management for LMS and IMI delivery systems and applications; provide training and troubleshooting support to instructor cadre and training development element; maintain LMS webserver and IMI courseware received from 17 TRSS personnel; create LMS accounts and provide needed access permissions; ensure webserver administrators update/patch webserver; and oversee all LMS duties and ensure system uptime. • Build, test, capture, and deploy system baselines and images, to include, within a Virtual Desktop Infrastructure (VDI) environment, including the Targeting Application Workstation (TAW) spiral load received from the PMO. • Manage a VMware vSphere Infrastructure and Desktop/End-user computing environment running the Tools/Systems of Record. Deploy VMware vSphere, VMware Horizon, VMware Dynamic Environment Manager, and NetApp storage, as required. • Set up, configure and maintain the following components: Dell VxRail Manager Suite, vCenter, vSphere Hypervisor (ESXi), Horizon View, Virtual Desktop Provisioning (Full clone or Instant Clones) – Persistent and Non-persistent desktops, NetApp OnTap in cluster mode, virtual machine templates, TITAN, MS Windows system imaging, user profiles, and current equivalents. • Manage backup and restore functionality on all intelligence training applications and systems; administer a storage array appliance to ensure data integrity and availability; provide SME guidance to designated individuals for squadron specific functions; provide assistance setting up and running virtual events (for example: commander calls, all calls, etc.) using Zoom.Gov, Facebook Live, and/or any other platform designated by the customer. Required: • Knowledge of Enterprise IT architecture • Ability to accurately define incidents, problems, and events in trouble ticketing system • Knowledge of IT security principles and methods • Skills in configuring and utilizing software-based tools • Skills in diagnosing connectivity problems • Monitoring and optimizing system/server performance • Knowledge of measures or indicators of system performance and availability • Knowledge of operating system command line tools • Skill in troubleshooting system components • Skill in operating systems administration • Bachelor’s degree desired • 5-7 years’ Experience • Sec+ Certification Clearance: • Active DoD Top Secret Travel: • Minimal, less than 10% Potential for Telework: • Based on customer needs Compensation: • Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between $50,000-$60,000. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range. Benefits: • Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave. The world the mission operates in is going post-quantum, contested, and machine-speed. Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the mission demands dominance, not parity. We don't follow the map. We draw it. At Quantum Sky, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamQuantumSky? Quantum Sky Engineering LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.

Requirements

Must-haves

Serve as a focal point for intelligence training applications or systems;
Respond to user requests for assistance; and Provide support to customers regarding hardware and software malfunctions.
Identify and resolve common problems, questions, or situations and provide support in a manner that minimizes interruptions to the customer’s ability to carry out the training mission.
Provide training to instructors and other FSAs on intelligence applications, specialized computer software, and operating systems.
From time-to-time support, coordinate, and install software applications and hardware peripherals on Windows, Unix, and Linux platforms.
Maintain consolidated IMI project effort tracking spreadsheet to sync training requirements with outside development efforts and deliver/maintain all updates and new courseware created.
Will be required to track submitted tickets and provide status updates when requested.
Oversee account management and email account support for the training networks and LMS; modify user account access (security groups, permissions, IMI access, etc.) after user accounts have been created.
Be the subject matter expert on these intelligence applications and provide daily classroom support to instructors and students.
Troubleshoot application/system errors and provide fixed action as required.
Provide primary management for LMS and IMI delivery systems and applications; provide training and troubleshooting support to instructor cadre and training development
Knowledge of Enterprise IT architecture
Ability to accurately define incidents, problems, and events in trouble ticketing system
Knowledge of IT security principles and methods
Skills in configuring and utilizing software-based tools
Skills in diagnosing connectivity problems
Monitoring and optimizing system/server performance
Knowledge of measures or indicators of system performance and availability
Knowledge of operating system command line tools
Skill in troubleshooting system components
Skill in operating systems administration
Bachelor’s degree desired
5-7 years’ Experience
Sec+ Certification

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: icims
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Parental Leave

Professional Development