Job description

Preferred • 5+ years in RightNow (including the latest release) • 2+ years in PHP, HTML, CSS, Shell Scripting • 4+ years in Integration (Batch, Real-time – SOAP, XML, Web Services, etc.) • Add-In Development using RightNow Desktop Add-in framework • Widget design • Ability to configure the Oracle RightNow application • Able to write and execute ROQL queries • CRUD operations using Connect web services • Should have worked on integration between different systems – CTI, Portal integration, SMS • Should have strong functional skills • Knowledge of Oracle Policy Automation/Oracle Knowledge/Social Relationship Management and Oracle Field Service Cloud would be an advantage • Excellent Client handling skills • Should have handled at least 3-4 projects involving complex UI customization, Complex integrations and High Volume Data Migration • Strong CRM Domain Knowledge, with special focus on Service Domain • Experience and expertise in Cloud Implementation • Experience and expertise in driving requirements gathering, conducting workshop, Functional/ Technical documentation • Language interfaces/ deployment in multi country setups Responsibilities - • Very strong technofunctional consultant who can Provide Functional/ Technical Leadership to RightNow Engagements • Provide solutions for customizations/integrations in RightNow • Interact directly with customers and peers across Oracle in arriving at optimum solution • Gather technical requirements within service domain of CRM-CX • Provide good technical and business advice to the customer at all times with respect to the final solution and its successful adoption • Guide junior team-member in delivery of their customizations and ensure the solution approach is as per the best practices • Picking new areas/product feature/technology that is applicable in Service Cloud The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Qualifications Basic • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. • At least 11 years of experience with IT. ** U.S. citizens and those authorized to work in the U.S. are encouraged to apply . We are unable to sponsor at this time. Note:- • This is a Fulltime job for you • Only US Citizen, Green Card Holder, TN Visa, GC-EAD , H4-EAD & L2-EAD can apply. • No OPT-EAD & H1B Consultants please. • Please mention your Visa Status in your email or resume .

Requirements

Must-haves

5+ years in RightNow (including the latest release)
2+ years in PHP, HTML, CSS, Shell Scripting
4+ years in Integration (Batch, Real-time – SOAP, XML, Web Services, etc.)
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 11 years of experience with IT.

Nice-to-haves

Add-In Development using RightNow Desktop Add-in framework
Widget design
Ability to configure the Oracle RightNow application
Able to write and execute ROQL queries
CRUD operations using Connect web services
Should have worked on integration between different systems – CTI, Portal integration, SMS
Should have strong functional skills
Knowledge of Oracle Policy Automation/Oracle Knowledge/Social Relationship Management and Oracle Field Service Cloud would be an advantage
Excellent Client handling skills
Should have handled at least 3-4 projects involving complex UI customization, Complex integrations and High Volume Data Migration
Strong CRM Domain Knowledge, with special focus on Service Domain
Experience and expertise in Cloud Implementation

Application prep

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Platform: smartrecruiters
Effort: medium