Systems Administrator (TS/SCI FSP)

• Systems Administrator
• Location: Ft Meade, Maryland
• Number of openings:  1
• Experience: 10+ Years & BS degree
• Salary: $160,000-170,000
• Clearance: TS/SCI Full Scope Poly
• Start Date: likely 40-60 day process (including clearance transfer)
• The Level 2 System Administrator (SA) shall possess the following capabilities:
• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process

None flagged.