Job description

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you re part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work. This role is the connective tissue for international payroll across Nelnet. This role drives the country-by-country evaluation of how we pay associates (EOR, PEO, or direct), builds the processing playbooks People Operations runs on, trains People Operations to handle international work directly, and serves as the escalation point and backup when something falls outside documented guidance. International processing stays inside the existing People Operations team rather than a separate international team. This role provides the expertise and backup for People Operations. Compensation for this role starts at $90,000 USD / $125,000 CAD depending on experience. JOB RESPONSIBILITIES: Lead the country onboarding assessment for each new or acquired country: determine the right payroll mechanism (EOR, PEO, or direct) and worker classification approach (employee vs. contractor) in partnership with Legal, Tax and business leaders, and drive setup of that system or vendor relationship. Define country-specific payroll build requirements: earnings and deduction codes, how each is taxed, and country-specific pay practices, partnering with the Payroll Tax Manager. Maintain a standing reference of these requirements so they don t rely on institutional memory. Partner with the Payroll Tax Manager on tax and compliance requirements for each country: supply country-specific context on filings, statutory obligations, and year-end statement requirements, while the Payroll Tax Manager owns the tax decisions and framework. Define statutory and market-standard time-off and leave entitlements per country, and translate them into policy People Operations can administer. Define statutory termination and severance requirements per country (notice periods, mandatory severance formulas, required documentation), and build them into playbook guidance for People Operations and HRBPs. Own data privacy and cross-border data handling requirements for associate payroll data, including GDPR for EU countries, partnering with Legal and IT/Security on compliance. Serve as the HR-side point of contact for payroll funding and banking mechanics (currency, timing, in-country account requirements), partnering with Treasury and Finance. Lead and develop international People Services team members, providing direction, coaching, performance management, and capability-building to ensure consistent delivery of global payroll and people operations support Build and maintain the processing playbook for each active country, the documented reference People Operations uses to run day-to-day pay. Oversee the training and certification of People Operations team members as first-line international specialists, embedding international expertise within the current team through a tiered capability model. Serve as the escalation point and working backup for international payroll issues, associate questions, and processing gaps, including holiday and coverage mismatches that fall outside documented playbook guidance. Own vendor relationships for EOR, PEO, and international payroll providers: contract negotiation, SLA management, and ongoing performance evaluation. Continuously reevaluate the right operating model (EOR, PEO, or direct) per country as company size, strategy, or footprint changes, rather than treating the initial choice as permanent. Partner with HRIS and Systems on configuration and integration needs for new countries, and with HRBPs to close the international knowledge gap they ve inherited but don t yet have. Required experience 5 years of hands-on multi-country payroll experience, including having personally stood up payroll in at least one new country, not just administered an existing setup. Experience selecting and managing EOR/PEO or in-country payroll vendors, including contract negotiation and SLA management. Experience building process documentation and training others to run it. Experience integrating a newly acquired or newly established entity into an existing payroll, benefits, or tax framework. Demonstrated comfort with ambiguous, build-as-you-go mandates. Strong cross-functional collaboration skills. This role touches Tax, Legal, HRIS, Benefits, and HRBPs constantly. Working fluency in international payroll tax fundamentals: how earnings and deduction codes are taxed, statutory filing cycles, and year-end reporting, enough to partner directly with the Payroll Tax Manager without needing a translator. Preferred experience Direct payroll or employment law experience in Canada, Australia, or India specifically. Global Payroll Management Institute (GPMI) or CPP certification with an international component. This position is for an existing vacancy within our organization. Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc . Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Talent Acquisition at 402-486-5725 or TalentAcquisition nelnet.net. Nelnet is a Drug Free and Tobacco Free Workplace. Use of Artificial Intelligence in Hiring We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring

Requirements

Must-haves

International processing stays inside the existing People Operations team rather than a separate international team. This role provides the expertise and backup for People Operations.
Compensation for this role starts at $90,000 USD / $125,000 CAD depending on experience.
Define statutory and market-standard time-off and leave entitlements per country, and translate them into policy People Operations can administer.
Define statutory termination and severance requirements per country (notice periods, mandatory severance formulas, required documentation), and build them into playbook guidance for People Operations and HRBPs.
Own data privacy and cross-border data handling requirements for associate payroll data, including GDPR for EU countries, partnering with Legal and IT/Security on compliance.
Serve as the HR-side point of contact for payroll funding and banking mechanics (currency, timing, in-country account requirements), partnering with Treasury and Finance.
Lead and develop international People Services team members, providing direction, coaching, performance management, and capability-building to ensure consistent delivery of global payroll and people operations support
Build and maintain the processing playbook for each active country, the documented reference People Operations uses to run day-to-day pay.
Oversee the training and certification of People Operations team members as first-line international specialists, embedding international expertise within the current team through a tiered capability model.
Serve as the escalation point and working backup for international payroll issues, associate questions, and processing gaps, including holiday and coverage mismatches that fall outside documented playbook guidance.
Own vendor relationships for EOR, PEO, and international payroll providers: contract negotiation, SLA management, and ongoing performance evaluation.
Continuously reevaluate the right operating model (EOR, PEO, or direct) per country as company size, strategy, or footprint changes, rather than treating the initial choice as permanent.
Partner with HRIS and Systems on configuration and integration needs for new countries, and with HRBPs to close the international knowledge gap they ve inherited but don t yet have.
5 years of hands-on multi-country payroll experience, including having personally stood up payroll in at least one new country, not just administered an existing setup.
Experience selecting and managing EOR/PEO or in-country payroll vendors, including contract negotiation and SLA management.
Experience building process documentation and training others to run it.
Experience integrating a newly acquired or newly established entity into an existing payroll, benefits, or tax framework.
Demonstrated comfort with ambiguous, build-as-you-go mandates.
Strong cross-functional collaboration skills. This role touches Tax, Legal, HRIS, Benefits, and HRBPs constantly.

Nice-to-haves

Direct payroll or employment law experience in Canada, Australia, or India specifically.
Global Payroll Management Institute (GPMI) or CPP certification with an international component.
This position is for an existing vacancy within our organization.
Nelnet is a Drug Free and Tobacco Free Workplace.
Use of Artificial Intelligence in Hiring

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Wellness