Job description

Job Description: NCDOT IT Project Management Office is seeking short term staffing resources for an approximate 12 month effort to implement and support the IT Service Management tool, Service Now. This project is intended to implement the Service Now tool suite to allow DOT IT organization to automate its business processes for change and problem management. These positions have responsibility for systems analysis which includes assuring that help desk and call center processes are fully understood, capturing detail requirements and business rules. Responsibilities include: Fully understanding and documenting business processes and system integration requirements. Security protocols for system utilization Knowledgeable of the current architecture of ServcieNow. Implementing IT business processes including workflow analysis, workflow diagrams, requirements solicitation, documentation, and quality assurance. Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience. Description (including, but not limited to): 1. Managing business analysis work or projects with distinct deliverables to a solution 2. Identifying and documenting business processes, issues, value levers, metrics, and capabilities 3. Collecting, organizing, and analyzing data 4. Completing analysis and documentation of as-is capabilities 5. Conducting interviews to gather business requirements 6. Conducting industry, competitive and State analyses (strategic, financial, operational), business case development, as well as market research for benchmarking 7. Supporting required system go-live activities, including conversion, support desk, site support, training delivery, logistics management, etc. 8. Supporting change management and communications programs and activities 9. Performing PMO activities related to project time tracking, work plan updates, status reporting, service metric reporting, and related project administration tasks Required Proven experience in business process analysis, requirements development, implementation, testing and documentation Working knowledge of the application development life cycle Strong analytical and conceptual skills Proven working knowledge of business process improvement and process modeling Demonstrated strong written and verbal communication skills and experience with Microsoft Suite The ability to take complex end-user requirements to automated process workflow Ability to work independently and with a team Implementing business processes in ServcieNow All your information will be kept confidential according to EEO guidelines.

Requirements

Must-haves

NCDOT IT Project Management Office is seeking short term staffing resources for an approximate 12 month effort to implement and support the IT Service Management tool, Service Now.
Fully understanding and documenting business processes and system integration requirements.
Security protocols for system utilization
Knowledgeable of the current architecture of ServcieNow.
Implementing IT business processes including workflow analysis, workflow diagrams, requirements solicitation, documentation, and quality assurance.
Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.
Managing business analysis work or projects with distinct deliverables to a solution
Identifying and documenting business processes, issues, value levers, metrics, and capabilities
Collecting, organizing, and analyzing data
Completing analysis and documentation of as-is capabilities
Conducting interviews to gather business requirements
Conducting industry, competitive and State analyses (strategic, financial, operational), business case development, as well as market research for benchmarking
Supporting required system go-live activities, including conversion, support desk, site support, training delivery, logistics management, etc.
Supporting change management and communications programs and activities
Performing PMO activities related to project time tracking, work plan updates, status reporting, service metric reporting, and related project administration tasks
Proven experience in business process analysis, requirements development, implementation, testing and documentation
Working knowledge of the application development life cycle
Strong analytical and conceptual skills
Proven working knowledge of business process improvement and process modeling
Demonstrated strong written and verbal communication skills and experience with Microsoft Suite
The ability to take complex end-user requirements to automated process workflow
Ability to work independently and with a team
Implementing business processes in ServcieNow
All your information will be kept confidential according to EEO guidelines.

Nice-to-haves

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Application prep

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