Solution Architect, Salesforce Core / Agentforce, USA at OSF Digital

Job description

We are seeking a highly skilled and business-focused Salesforce Solution Architect specializing in Sales Cloud, Service Cloud, and Agentforce. This role is ideal for a functional leader who can bridge business strategy and Salesforce capabilities, driving end-to-end solution design that enables revenue growth, service excellence, and AI-powered workforce productivity. Responsibilities • Lead client engagements for Sales Cloud, Service Cloud, and Agentforce, defining scalable solution architectures aligned to business goals. • Define and own the end-to-end solution design, including business processes, automation strategy, AI use cases, and cross-system integrations. • Translate sales and service operational requirements into optimized Salesforce solutions, including pipeline management, case lifecycle management, Omnichannel routing, and AI-driven agent workflows. • Drive solution governance, ensuring alignment with best practices, data strategy, user adoption goals, and measurable business outcomes. • Facilitate discovery workshops, architecture vision sessions, and executive presentations, clearly articulating functional design decisions. • Provide functional leadership and mentorship to consultants and delivery teams, ensuring cohesive execution across onsite and offshore resources. • Promote continuous innovation by leveraging Salesforce platform capabilities, including Flow, analytics, automation, and Agentforce AI features to improve productivity and customer experience. Requirements • 10–12 years of Salesforce experience with 5–7 years in Solution Architect or senior functional leadership roles leading enterprise Sales and Service transformations. • Proven expertise in Sales Cloud, Service Cloud, and Agentforce, including sales lifecycle management, forecasting, service operations, knowledge management, and AI-driven automation. • Strong understanding of Salesforce platform capabilities, data models, security concepts, and governance frameworks from a functional architecture perspective. • Experience designing scalable integration approaches and collaborating with technical architects on APIs, middleware, and enterprise system connectivity. • Solid knowledge of release strategy, environment planning, change management, and user adoption best practices. • Salesforce Platform Developer I or relevant Consultant certifications required; Sales Cloud, Service Cloud, or Architect certifications preferred. • Bachelor’s degree in Computer Science, Information Technology, Business, or a related field with strong stakeholder management and problem-solving skills. Benefits We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. We are a work-from-anywhere company wherein most of our staff globally work remotely! What matters to us is not “where” you work, but “what” you deliver! OSF Digital places a key emphasis on work-life balance, employee satisfaction, and we strive to create a company culture that is innovative and open while empowering individuals to contribute in ways that positively impact us all. OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, national origin, age, marital status, or any other protected category in any of the jurisdictions in which we conduct business. The company will provide accommodations to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We will consider qualified applicants with arrest and conviction records as part of a fair and individualized assessment in accordance with the Los Angeles County Fair Chance Ordinance. This ensures transparency in the hiring process and compliance with the ordinance, which promotes fair chances for applicants regardless of criminal history. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to OSF Digital. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role. In California, Colorado, Hawaii, New York, Washington, Connecticut, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, Nevada, Rhode Island, and Vermont, the standard base pay range for this role is $150,000-180,000 Annually. This base pay range is specific to California, Colorado, Hawaii, New York, Washington, Connecticut, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, Nevada, Rhode Island, and Vermont and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for competitive benefits, individual and team performance awards, others. Actual amounts will vary depending on overall profile, experience, and location. Benefits may include: • Flexible PTO • Sick Time • Health Insurance • Dental Insurance • Vision Insurance • Pet Insurance • Life Insurance • FSA • HSA • STD/LTD • EAP • 401k • Paid Holidays

Requirements

Must-haves

Lead client engagements for Sales Cloud, Service Cloud, and Agentforce, defining scalable solution architectures aligned to business goals.
Define and own the end-to-end solution design, including business processes, automation strategy, AI use cases, and cross-system integrations.
Translate sales and service operational requirements into optimized Salesforce solutions, including pipeline management, case lifecycle management, Omnichannel routing, and AI-driven agent workflows.
Drive solution governance, ensuring alignment with best practices, data strategy, user adoption goals, and measurable business outcomes.
Facilitate discovery workshops, architecture vision sessions, and executive presentations, clearly articulating functional design decisions.
Provide functional leadership and mentorship to consultants and delivery teams, ensuring cohesive execution across onsite and offshore resources.
Promote continuous innovation by leveraging Salesforce platform capabilities, including Flow, analytics, automation, and Agentforce AI features to improve productivity and customer experience.
10–12 years of Salesforce experience with 5–7 years in Solution Architect or senior functional leadership roles leading enterprise Sales and Service transformations.
Proven expertise in Sales Cloud, Service Cloud, and Agentforce, including sales lifecycle management, forecasting, service operations, knowledge management, and AI-driven automation.
Strong understanding of Salesforce platform capabilities, data models, security concepts, and governance frameworks from a functional architecture perspective.
Experience designing scalable integration approaches and collaborating with technical architects on APIs, middleware, and enterprise system connectivity.
Solid knowledge of release strategy, environment planning, change management, and user adoption best practices.
Bachelor’s degree in Computer Science, Information Technology, Business, or a related field with strong stakeholder management and problem-solving skills.
Flexible PTO
Pet Insurance
Paid Holidays

Nice-to-haves

Salesforce Platform Developer I or relevant Consultant certifications required; Sales Cloud, Service Cloud, or Architect certifications preferred.

Application prep

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Benefits

Benefits detected in the listing.

Health Insurance

Dental

Vision

401k

Pto