Job description

Bill rate: ***-*** Location: Hoboken, NJ Logistics and Trade Claims Team Lead Background & Purpose of the Job This temporary role helps maintain business continuity and service stability during a transformation period. The Logistics & Trade Claims Team Lead will manage daily execution, prioritize risk, escalate issues, and ensure claims and deductions continue moving toward resolution. Supports management of a high-volume portfolio of claims, deductions, repayments, and cash-on-account activity across North America, with a focus on aging reduction, issue resolution, service continuity, and operational controls. This role partners with Sales, Customer Development, Customer Support, Finance, Collect, and third-party providers to protect operational results, clarify ownership, and keep critical work moving during change. Success in This Role Will Look Like · Stable daily operations with clear ownership, escalation paths, and service continuity. · Claims, deductions, repayments, and cash-on-account activity prioritized and moving toward resolution. · Partner performance gaps, aging risks, and recurring issue themes surfaced with clear actions. · Aging reduction, backlog movement, SLA adherence, and resolution velocity are visible and improving. Duties & Responsibilities · Lead the daily operating rhythm, including workflow prioritization, aging review, issue escalation, and follow-through to closure. · Manage third-party partner performance, service stability, issue resolution, and risk communication. · Partner cross-functionally to resolve claims-related activity accurately, efficiently, and with clear ownership. · Monitor aging, backlog, SLA adherence, escalation cycle time, resolution velocity, and transition readiness. · Identify recurring issues, root cause indicators, process gaps, and improvement opportunities. · Document open risks, ownership gaps, decision points, and transition learnings to support handoff and stabilization. · Support audit readiness, process documentation, standard operating procedures, escalation paths, and transition handoffs to maintain operational stability. · Drive continuous improvement opportunities by identifying manual work, recurring issues, root causes, and opportunities for automation or process simplification. Challenges · Maintain service stability while roles, responsibilities, and partner ways of working are changing. · Manage high-volume claims and deductions while prioritizing aged or high-risk items. · Influence stakeholders when ownership, decision rights, or priorities are unclear. Why This Role Matters This role helps protect revenue recovery, reduce aging and backlog risk, improve deduction and claims resolution, and maintain stakeholder confidence during a period of transformation. The position plays a critical role in ensuring operational continuity while supporting the transition to a more disciplined, insight-led claims management operating model. What You Will Need to Succeed · Bachelor’s degree in Finance, Business, Supply Chain, Operations, or related area preferred; equivalent experience considered. · 5+ years of experience in claims, deductions, accounts receivable, logistics, trade management, customer operations, or finance operations. · Proven ability to lead daily operations, manage priorities, drive escalations, and keep work moving in a high-volume environment. · Experience working with third-party partners, shared services, or external providers to clarify ownership and resolve issues. · Strong analytical skills with ability to use aging, balances, trends, metrics, and root causes to identify risks and drive action. · Proficiency with reporting, dashboards, workflow tools, ERP, claims, deduction, or operational systems. · Clear communication skills with ability to provide concise updates, escalate risks, and influence stakeholders. · Experience supporting transformation, transition, or organizational change while maintaining business continuity and service performance. · Strong problem-solving skills with the ability to work through ambiguity, identify root causes, remove barriers, and drive issues to resolution. · Proficiency in Microsoft Excel, PowerPoint, and reporting tools; experience with ERP, claims, deduction, or workflow management systems preferred. · Ability to balance operational priorities while maintaining strong internal and external customer relationships. Job Sumary: See attached Job Description Shift: [] Start: []

Requirements

Must-haves

Bill rate: ***-***
Location: Hoboken, NJ
Logistics and Trade Claims Team Lead
Background & Purpose of the Job
This role partners with Sales, Customer Development, Customer Support, Finance, Collect, and third-party providers to protect operational results, clarify ownership, and keep critical work moving during change.
Success in This Role Will Look Like
Stable daily operations with clear ownership, escalation paths, and service continuity.
Claims, deductions, repayments, and cash-on-account activity prioritized and moving toward resolution.
Partner performance gaps, aging risks, and recurring issue themes surfaced with clear actions.
Aging reduction, backlog movement, SLA adherence, and resolution velocity are visible and improving.
Duties & Responsibilities
Lead the daily operating rhythm, including workflow prioritization, aging review, issue escalation, and follow-through to closure.
Manage third-party partner performance, service stability, issue resolution, and risk communication.
Partner cross-functionally to resolve claims-related activity accurately, efficiently, and with clear ownership.
Monitor aging, backlog, SLA adherence, escalation cycle time, resolution velocity, and transition readiness.
Identify recurring issues, root cause indicators, process gaps, and improvement opportunities.
Document open risks, ownership gaps, decision points, and transition learnings to support handoff and stabilization.
Support audit readiness, process documentation, standard operating procedures, escalation paths, and transition handoffs to maintain operational stability.
Drive continuous improvement opportunities by identifying manual work, recurring issues, root causes, and opportunities for automation or process simplification.
Maintain service stability while roles, responsibilities, and partner ways of working are changing.
Manage high-volume claims and deductions while prioritizing aged or high-risk items.
Influence stakeholders when ownership, decision rights, or priorities are unclear.

Nice-to-haves

Bachelor’s degree in Finance, Business, Supply Chain, Operations, or related area preferred; equivalent experience considered.
Proficiency in Microsoft Excel, PowerPoint, and reporting tools; experience with ERP, claims, deduction, or workflow management systems preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

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