Job description

Brinqa is the leading provider of unified cyber risk management and security analytics. Our software empowers companies to make cyber risk decisions across a wide range of platforms quickly and efficiently. We help our customers’ cyber security and technology teams discover, prioritize and treat the most important risks based on real-time risk analytics, automated risk assessments, and remediation. With actionable insights and timely communications provided by our software, our customers are reducing their response times to the constantly changing and emerging threats and saving their business from potential negative and significant impacts. Account Manager ABOUT BRINQA Brinqa is the leading provider of unified cyber risk management and security analytics. Our Cybersecurity Knowledge Platform empowers organizations to make informed, data-driven cyber risk decisions across complex enterprise environments. Our platform ingests, consolidates, enriches, processes, and persists massive volumes of security and IT data, enabling Fortune 500 enterprises to discover, prioritize, and remediate cyber risks with speed and precision. We operate at the intersection of cybersecurity, large-scale data engineering, and enterprise SaaS innovation. ROLE OVERVIEW Brinqa is looking for an Account Manager to manage and grow relationships with our most important enterprise customers. This role is focused on deepening customer engagement, maximizing adoption of Brinqa solutions, and driving upsell, expansion, and cross-sell. The Account Manager will act as a trusted advisor to cybersecurity leaders, ensuring customers achieve measurable business value from their investment in Brinqa. This is an ideal role for a customer-obsessed, results-driven professional who thrives in a post-sale environment and enjoys driving meaningful business outcomes for enterprise clients. WHAT YOU WILL DO Own the commercial relationship with assigned strategic accounts, acting as the primary business point of contact post-sale. Work closely with the Customer Success team to drive customer satisfaction by ensuring effective adoption and utilization of Brinqa solutions. Identify opportunities for upsell, cross-sell, and expansion of Brinqa offerings within existing accounts. Support the Customer Renewals team to ensure 100%+ net revenue retention and long-term customer value. Build executive-level relationships and become a trusted advisor to customer stakeholders, including CISOs, security leaders, and risk executives. Partner with Customer Success, Product, and Sales Engineering to ensure customer outcomes are achieved and any issues are quickly resolved. Develop account plans to align Brinqa's roadmap with customer needs and strategic priorities. Track customer health metrics, usage data, and feedback to identify growth opportunities and mitigate churn risks. Advocate for customer needs internally and bring insights back to the Brinqa team to inform product and go-to-market strategy. REQUIRED QUALIFICATIONS 5+ years of experience in account management, customer success, or enterprise sales in a SaaS environment. Experience working with large, complex enterprise customers in cybersecurity, IT risk, or compliance domains. Strong understanding of cybersecurity concepts such as vulnerability management, risk prioritization, and threat exposure is highly desired. Proven track record of exceeding retention, upsell, and expansion goals. Ability to navigate complex organizations and build strong relationships with technical and executive stakeholders. Excellent communication, presentation, and consultative selling skills. Highly organized with strong account planning and forecasting capabilities. Experience using Salesforce and other customer engagement tools. PREFERRED QUALIFICATIONS Prior experience in a cybersecurity software company. Experience working cross-functionally with Customer Success, Renewals, and Product Management. COMPETENCY EXPECTATIONS Quickly understands customer environments and aligns business value to Brinqa capabilities. Always looking to uncover new challenges and opportunities within existing accounts. Welcomes feedback and is constantly improving approach and outcomes. Knows how to drive value, manage complexity, and deliver results. WHY JOIN BRINQA Significant Market Opportunity – Define and dominate the Cyber Risk Management space with a differentiated solution. Impact & Ownership – Build Brinqa’s channel ecosystem from the ground up — and leave your mark on our success. High-Earning Potential – Uncapped commissions and Elite Sales & Channel Culture – Work alongside top performers who value excellence, collaboration, and winning the right way. Fast Career Growth – As Brinqa grows, your career path accelerates with it. If you're a relationship-driven professional who thrives in a customer-first environment and wants to make a measurable impact in the world of cybersecurity, we want to hear from you. Ready to help customers grow with Brinqa? Apply today. Brinqa is an equal opportunity employer and is committed to building an inclusive workplace. HERE’S A LITTLE MORE ABOUT US Brinqa was founded in 2008 by cybersecurity and technology veterans that witnessed first-hand the significant amount of time and people it took a company to manage the various tools and resources to protect the business from the ever evolving and changing world of cybersecurity. Building a cybersecurity platform that connects all of the relevant IT, security, and business data resources to create a common data view with actionable insights would give companies a resource that would allow them to respond faster, smarter and more efficiently. In June 2021, with a solid and effective product benefiting and significantly impacting Fortune 50 companies, Brinqa received its first and only institutionalized funding with Insight Partners. Investing $110M and a minority position in the business, Insight Partners provided Brinqa a way to provide their cybersecurity platform product to more enterprise companies by building their employee base with expertise in Sales, Marketing, Customer Success, Professional Services and People. It is an exciting time of growth and for individuals to make an immediate and lasting impact on the company and its market We’re committed to promoting Equal Employment Opportunity (EEO) at Brinqa - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.

Requirements

Must-haves

Brinqa is the leading provider of unified cyber risk management and security analytics. Our software empowers companies to make cyber risk decisions across a wide range of platforms quickly and efficiently.
This is an ideal role for a customer-obsessed, results-driven professional who thrives in a post-sale environment and enjoys driving meaningful business outcomes for enterprise clients.
Own the commercial relationship with assigned strategic accounts, acting as the primary business point of contact post-sale.
Work closely with the Customer Success team to drive customer satisfaction by ensuring effective adoption and utilization of Brinqa solutions.
Identify opportunities for upsell, cross-sell, and expansion of Brinqa offerings within existing accounts.
Support the Customer Renewals team to ensure 100%+ net revenue retention and long-term customer value.
Build executive-level relationships and become a trusted advisor to customer stakeholders, including CISOs, security leaders, and risk executives.
Partner with Customer Success, Product, and Sales Engineering to ensure customer outcomes are achieved and any issues are quickly resolved.
Develop account plans to align Brinqa's roadmap with customer needs and strategic priorities.
Track customer health metrics, usage data, and feedback to identify growth opportunities and mitigate churn risks.
Advocate for customer needs internally and bring insights back to the Brinqa team to inform product and go-to-market strategy.
5+ years of experience in account management, customer success, or enterprise sales in a SaaS environment.
Experience working with large, complex enterprise customers in cybersecurity, IT risk, or compliance domains.
Strong understanding of cybersecurity concepts such as vulnerability management, risk prioritization, and threat exposure is highly desired.
Proven track record of exceeding retention, upsell, and expansion goals.
Ability to navigate complex organizations and build strong relationships with technical and executive stakeholders.
Excellent communication, presentation, and consultative selling skills.
Highly organized with strong account planning and forecasting capabilities.
Experience using Salesforce and other customer engagement tools.
Quickly understands customer environments and aligns business value to Brinqa capabilities.
Always looking to uncover new challenges and opportunities within existing accounts.
Welcomes feedback and is constantly improving approach and outcomes.

Nice-to-haves

Prior experience in a cybersecurity software company.
Experience working cross-functionally with Customer Success, Renewals, and Product Management.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: greenhouse
Effort: quick