Job description

The group you’ll be a part of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. The impact you’ll make You will manage and drive technical and operational solutions in support of Lam’s Global Upgrades Business. You will d eliver Upgrades and Install base re-use/relocation solutions while working with our geographically diverse partners (Engineering, Product Management, Account Teams, BD, etc..) to provide solutions for our customers. What you’ll do • Drive alignment with Engineering, Product Management, and Operations to define specific Upgrades BOM and Scope of Works, including technical BOM analysis, manufacturability, and execution strategy. • Identify requirements and gaps in the install base with respect to its upgradeability to the forward build product and drive engineering solutions to close those gaps. • Support plans to enable customer’s regionalization requirements with respect to Upgrades execution, such as developing onsite large tech upgrades/off-site factory solutions. Travel required. • Provide the Product Lines with Technical support as required (Upgrades Scope of work and re-use strategies, & cost analysis). • Coordinate with PG to develop strategies for Upgrade Paths upon new product introductions to ensure quick response to customer upgrade needs (Shift Left). • Able to provide mentorship to the team with respect to targeted objectives such as cost reduction, upgrade execution paths, and project prioritization. • Present project plans to senior management, gain buy in, and deliver results. • Ensure best practices with respect to engineering, product development, and operational execution. • Passion for standards, details and consistent design and documentation methods. • Able to use a holistic mindset, coordinate with cross-functional teams of impacted stakeholders, and perform project management to completion, both on time and within budget. Who we’re looking for • BS Mechanical, Electrical, or Industrial engineering with 15+ years experience; or a Master's degree with 12+ years experience; or a PhD with 8+ years experience; or equivalent experience. • 10+ years of experience in mechanical design, manufacturing engineering, field service engineering, or pilot engineering with a focus on equipment design, maintenance, or upgradeability. • Exceptional knowledge of semiconductor capital equipment hardware, Lam equipment knowledge a plus. • Excellent interpersonal skills with the ability to motivate, influence, manage and drive results within a complex organizational environment. • Excellent written and verbal communication skills. • Demonstrated ability to lead cross functional teams and meet programs objectives. • Experience with Hardware Configuration/Product Management preferred. Our commitment We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees. Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time. #LI-LE1 Salary CA San Francisco Bay Area Salary Range for this position: $146,000.00 - $311,000.00. The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors. Our Perks and Benefits At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

Requirements

Must-haves

The group you’ll be a part of
The impact you’ll make
What you’ll do
Drive alignment with Engineering, Product Management, and Operations to define specific Upgrades BOM and Scope of Works, including technical BOM analysis, manufacturability, and execution strategy.
Identify requirements and gaps in the install base with respect to its upgradeability to the forward build product and drive engineering solutions to close those gaps.
Support plans to enable customer’s regionalization requirements with respect to Upgrades execution, such as developing onsite large tech upgrades/off-site factory solutions. Travel required.
Provide the Product Lines with Technical support as required (Upgrades Scope of work and re-use strategies, & cost analysis).
Coordinate with PG to develop strategies for Upgrade Paths upon new product introductions to ensure quick response to customer upgrade needs (Shift Left).
Able to provide mentorship to the team with respect to targeted objectives such as cost reduction, upgrade execution paths, and project prioritization.
Present project plans to senior management, gain buy in, and deliver results.
Ensure best practices with respect to engineering, product development, and operational execution.
Passion for standards, details and consistent design and documentation methods.
Able to use a holistic mindset, coordinate with cross-functional teams of impacted stakeholders, and perform project management to completion, both on time and within budget.
Who we’re looking for
BS Mechanical, Electrical, or Industrial engineering with 15+ years experience; or a Master's degree with 12+ years experience; or a PhD with 8+ years experience; or equivalent experience.
10+ years of experience in mechanical design, manufacturing engineering, field service engineering, or pilot engineering with a focus on equipment design, maintenance, or upgradeability.
Excellent interpersonal skills with the ability to motivate, influence, manage and drive results within a complex organizational environment.
Excellent written and verbal communication skills.
Demonstrated ability to lead cross functional teams and meet programs objectives.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Nice-to-haves

Exceptional knowledge of semiconductor capital equipment hardware, Lam equipment knowledge a plus.
Experience with Hardware Configuration/Product Management preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

rest

Platform: eightfold
Effort: medium

Benefits

Benefits detected in the listing.

Paid Time Off