Job description

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact? Join TeamViewer’s Remote Support, Access & Control domain as a technically grounded Product Owner. You will shape secure, reliable, and intuitive remote support experiences—from Remote Control and in-session workflows to client platforms, performance, product quality, and emerging agentic remote support capabilities. You will turn customer needs, product strategy, data signals, and technical insights into a focused backlog. You will make day-to-day product decisions, align stakeholders, and help agile teams deliver customer value with clarity, speed, and quality. Responsibilities • Own and prioritize the product backlog, balancing customer needs, business goals, technical requirements, and delivery capacity. • Translate customer, business, and technical insights into clear requirements, user stories, and sprint-ready work. • Partner with Product, Engineering, UX, and QA to deliver high-quality solutions through agile development practices. • Drive the evolution of Remote Support, Remote Access, and AI-powered support experiences, including automation and agentic workflows. • Define success metrics and use product data, customer feedback, and operational insights to improve adoption, quality, reliability, and customer satisfaction. • Align stakeholders across the organization on priorities, trade-offs, roadmap execution, and release readiness. Requirements • 3+ years experience as a Product Owner, Product Manager, Business Analyst, or similar role within agile software development. • Strong experience managing backlogs, defining requirements, prioritizing work, and driving cross-functional delivery. • Ability to translate customer needs, business objectives, and technical concepts into actionable product requirements. • Familiarity with AI-powered products, workflow automation, or agentic experiences, including responsible AI considerations. • Strong analytical, communication, and stakeholder management skills. • Experience with SaaS, enterprise software, remote support, IT operations, security, or related technology domains. What we offer • Competitive compensation and bonuses • Flexible PTO and paid holidays • 401(k) with employer matching • Comprehensive Health insurance package including 100% employer-paid medical coverage • Up to 12 weeks of Parental Leave • Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid • Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings • Open door policy and business casual dress code • We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us! Work location for this position is Austin, TX. TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race. If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.

Requirements

Must-haves

Own and prioritize the product backlog, balancing customer needs, business goals, technical requirements, and delivery capacity.
Translate customer, business, and technical insights into clear requirements, user stories, and sprint-ready work.
Partner with Product, Engineering, UX, and QA to deliver high-quality solutions through agile development practices.
Drive the evolution of Remote Support, Remote Access, and AI-powered support experiences, including automation and agentic workflows.
Define success metrics and use product data, customer feedback, and operational insights to improve adoption, quality, reliability, and customer satisfaction.
Align stakeholders across the organization on priorities, trade-offs, roadmap execution, and release readiness.
3+ years experience as a Product Owner, Product Manager, Business Analyst, or similar role within agile software development.
Strong experience managing backlogs, defining requirements, prioritizing work, and driving cross-functional delivery.
Ability to translate customer needs, business objectives, and technical concepts into actionable product requirements.
Familiarity with AI-powered products, workflow automation, or agentic experiences, including responsible AI considerations.
Strong analytical, communication, and stakeholder management skills.
Experience with SaaS, enterprise software, remote support, IT operations, security, or related technology domains.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aiagile

Platform: teamtailor
Effort: medium

Benefits

Benefits detected in the listing.

Health Insurance

401(K)

Pto

Parental Leave