Product Commercialization Associate - Operations at Mount Sinai Health System

Job description

Mount Sinai is one of the largest non-profit health systems in the U.S., with a strong reputation and Top 20 national ranking for both care quality and research/education. Our health system has ~40,000 employees working together to provide care for millions of patients each year. Mount Sinai Solutions (MSS) is a unique business unit within Mount Sinai dedicated to serving Commercially insured patients, whether through direct contracting with employers and unions, or via partnerships with companies that serve them. We currently serve over 450,000 patients in the New York area, via 35+ customers and 10+ partners, offering a wide range of products ranging from virtual navigation services to worksite health centers. We are looking for talented professionals that are passionate about developing a true system of care that can create market-leading value for our customers, members, and patients and: • Are comfortable “playing up” and “playing down” as needed to accomplish business objectives • Work productively amidst ambiguity • Thrive in fast-paced work environments • Seek to improve the status quo We are looking for an Operations Associate to join our Team, focused on delivering great value and a best-in-class experience for our patients. In this role, support key stakeholders across Enterprise Business Development and Innovations by providing critical support functions to our customers, partnerships and growth initiatives, including closely collaborating with leaders across the Mount Sinai Health System. Solution, Customer and Partnership Implementation • Coordinate the implementation and onboarding of new products, customers, and partners, from planning through operational launch and stabilization. • Support end-to-end integration and interoperability activities within the Mount Sinai ecosystem, helping ensure workflows, handoffs, and service expectations are clearly defined. • Maintain project plans, workplans, timelines, risks, issues, decisions, and status updates; escalate barriers and support timely resolution. • Partner with cross-functional teams to confirm operational readiness across areas such as access and scheduling, clinical operations, billing, finance, IT, analytics, marketing, and managed care. • Develop and maintain implementation documentation, including process maps, standard operating procedures, training materials, readiness checklists, and transition plans. Ongoing Operations & Improvement Support • Support the day-to-day operations adjusting focus as team priorities and workload shift. • Execute and monitor operational requirements associated with customer, service, and outcomes commitments. • Coordinate revenue cycle activities, including claims processing, payment receipt, payment reconciliation, and payment distribution in partnership with Revenue Cycle and Finance. • Triage and help resolve operational issues raised by customers, patients, partners, and internal teams; document root causes, owners, actions, and outcomes. • Assess current-state workflows, identify gaps or inefficiencies, and help design future-state processes that improve reliability, scalability, and patient experience. • Partner with Analytics, Finance, IT, and other teams to support accurate data collection, consistent definitions, and reliable performance reporting. • Monitor key performance indicators and contractual requirements; identify trends, performance gaps, and opportunities for follow-up. Education and Experience • Bachelor’s Degree • 2 years of professional experience in a fast-paced work environment; experience in healthcare industry is a plus • Expertise in Microsoft Office Suite (PowerPoint, Excel, etc.) • Experience with electronic medical records, Epic (preferred) Additional Skills and Qualities • Strong written and verbal communication skills • Strong analytical and trouble-shooting skills • Self-motivated team player • Highly organized, structured, and detail-oriented • Background in program development and process improvement strongly preferred Compensation Statement The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $72,473.00 - $108,709.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. Non-Bargaining Unit, M7H - MSO Specialty Care and Partnerships - MSH, Mount Sinai Hospital

Requirements

Must-haves

We are looking for talented professionals that are passionate about developing a true system of care that can create market-leading value for our customers, members, and patients and:
Are comfortable “playing up” and “playing down” as needed to accomplish business objectives
Work productively amidst ambiguity
Thrive in fast-paced work environments
Seek to improve the status quo
Solution, Customer and Partnership Implementation
Coordinate the implementation and onboarding of new products, customers, and partners, from planning through operational launch and stabilization.
Support end-to-end integration and interoperability activities within the Mount Sinai ecosystem, helping ensure workflows, handoffs, and service expectations are clearly defined.
Maintain project plans, workplans, timelines, risks, issues, decisions, and status updates; escalate barriers and support timely resolution.
Partner with cross-functional teams to confirm operational readiness across areas such as access and scheduling, clinical operations, billing, finance, IT, analytics, marketing, and managed care.
Develop and maintain implementation documentation, including process maps, standard operating procedures, training materials, readiness checklists, and transition plans.
Ongoing Operations & Improvement Support
Support the day-to-day operations adjusting focus as team priorities and workload shift.
Execute and monitor operational requirements associated with customer, service, and outcomes commitments.
Coordinate revenue cycle activities, including claims processing, payment receipt, payment reconciliation, and payment distribution in partnership with Revenue Cycle and Finance.
Triage and help resolve operational issues raised by customers, patients, partners, and internal teams; document root causes, owners, actions, and outcomes.
Assess current-state workflows, identify gaps or inefficiencies, and help design future-state processes that improve reliability, scalability, and patient experience.
Partner with Analytics, Finance, IT, and other teams to support accurate data collection, consistent definitions, and reliable performance reporting.
Monitor key performance indicators and contractual requirements; identify trends, performance gaps, and opportunities for follow-up.
Education and Experience
Bachelor’s Degree

Nice-to-haves

2 years of professional experience in a fast-paced work environment; experience in healthcare industry is a plus
Experience with electronic medical records, Epic (preferred)
Background in program development and process improvement strongly preferred

Application prep

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Platform: oracle-cloud
Effort: medium