Job description

ABOUT SONDERMIND At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just ﬁnd a therapist, but ﬁnd the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind deﬁnes care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram instagram.com, Linkedin linkedin.com, and Twitter twitter.com. ABOUT THE ROLE The Account Manager, Health Plans is responsible for growing SonderMind's most important payor relationships. This is a strategic account management role: the contract is the starting point, and your job is everything that comes after. You'll serve as the primary point of contact for an assigned portfolio of payor partners, demonstrating the value SonderMind delivers, expanding our footprint within each account, and partnering with payors to drive their members to utilize SonderMind's services. Reporting to the Head of Payor Strategy and Partnerships, you'll operate as a trusted advisor to payor executives and a growth driver for SonderMind, identifying opportunities to deepen partnerships well beyond the initial agreement. You'll work closely with our Payor Contracting team, bringing partnership insights and a demonstrated value story to the table that strengthens SonderMind's position in renewals and new agreements. This role requires executive presence, commercial instincts, and the ability to translate clinical outcomes and utilization data into a compelling value story. The ideal candidate is a relationship builder who thinks like an owner and is motivated by improving access and outcomes in mental health. WHAT YOU'LL DO - Serve as the primary point of contact for a portfolio of payor partners. Own the day-to-day relationship and the executive-level connection, leading regular business reviews and Joint Operating Committees that position SonderMind as an indispensable partner - Demonstrate SonderMind's value. Build and deliver the ROI story for each partner using clinical outcomes, access improvements, cost savings, and utilization data, ensuring payors clearly see the impact SonderMind has on their members and their business - Grow each account organically beyond the initial contract. Identify and pursue expansion opportunities including new geographies, new lines of business, additional products and offerings, and participation in strategic initiatives like value-based programs - Drive member utilization of SonderMind services. Partner with payors on member engagement, referral pathways, and co-marketing initiatives that connect more of their members to care - Partner with the Payor Contracting team on renewals and new agreements, bringing relationship insights, expansion opportunities, and the value narrative that strengthens SonderMind's negotiating position - Work cross-functionally with Revenue Cycle, credentialing, compliance, legal, finance, and operations to deliver on partner commitments and keep each partnership running smoothly, and support additional projects including travel to industry conferences and in-person partner meetings WHAT DOES SUCCESS LOOK LIKE? - Payor partners who view SonderMind as a strategic partner and seek us out for new opportunities - Measurable account growth: expanded offerings, new lines of business, and increased member utilization within your portfolio - A clear, data-backed value narrative for every partner that strengthens renewals and fuels expansion - Strong collaboration with the Payor Contracting team, ensuring relationship insights inform contracting strategy - Proactive identification of growth opportunities and resolution of partner issues before they escalate - Ability to independently manage a portfolio while contributing to team-wide objectives in a fast-paced environment WHO YOU ARE - Minimum BA/BS in Business Administration, Healthcare Administration, or related degree - Minimum five years in strategic account management, partner growth, or payor-facing relationship management, ideally in behavioral health or healthcare - Proven track record of growing accounts: expanding offerings, increasing utilization, or driving revenue within existing relationships - Knowledge of managed care and the payor landscape, including familiarity with alternative payment models such as value-based programs, risk arrangements, and case rates - Strong analytical and storytelling skills, with the ability to turn outcomes and utilization data into a compelling value narrative - Executive presence and strong communication skills: written, verbal, analytical - Ability to work remotely and travel to the corporate office, payor visits, and conferences - Ability to lean in to new tools including AI to drive outcomes OUR BENEFITS The base salary range for this role is $115,000 - $135,000. Final compensation will be determined based on a variety of factors, including relevant experience, skills, education, and past performance. In addition to base salary, this position is also eligible for a 5% variable bonus. As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work. Our benefits include: - A commitment to fostering flexible hybrid work - A generous PTO policy with a minimum of three weeks off per year - Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate) - Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options - Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it. - Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition, which allows between 8-16 weeks of paid leave) - 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary - Travel to Denver 1x a year for annual Shift gathering - Fourteen (14) company holidays - Company Shutdown between Christmas and New Years - Supplemental life insurance, pet insurance coverage, commuter benefits and more! APPLICATION DEADLINE This position will be an ongoing recruitment process and will be open until filled. OUR HIRING PROCESS & USE OF AI At SonderMind, we use technology, including AI-assisted tools, to support our recruiting process. These tools help us operate efficiently and provide a consistent, timely experience for every candidate. They may assist our team with activities such as scheduling interviews, taking notes and transcriptions, organizing candidate information, and coordinating outreach. In the course of using these tools, we may process the personal and professional information you share with us as part of your application. All hiring decisions at SonderMind, including whether to advance, reject, or extend an offer to a candidate, are made by members of our recruiting and hiring teams. We do not rely on automated systems to make these decisions about candidates. We are committed to a fair and equitable process. If you have questions about the technologies used in our recruiting process, would like to request an alternative method of engagement, need an accommodation, or would like a member of our team to review a decision about your candidacy, please contact us at talent@sondermind.com. Equal Opportunity SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

Requirements

Must-haves

Drive member utilization of SonderMind services. Partner with payors on member engagement, referral pathways, and co-marketing initiatives that connect more of their members to care
Partner with the Payor Contracting team on renewals and new agreements, bringing relationship insights, expansion opportunities, and the value narrative that strengthens SonderMind's negotiating position
WHAT DOES SUCCESS LOOK LIKE?
Payor partners who view SonderMind as a strategic partner and seek us out for new opportunities
Measurable account growth: expanded offerings, new lines of business, and increased member utilization within your portfolio
A clear, data-backed value narrative for every partner that strengthens renewals and fuels expansion
Strong collaboration with the Payor Contracting team, ensuring relationship insights inform contracting strategy
Proactive identification of growth opportunities and resolution of partner issues before they escalate
Ability to independently manage a portfolio while contributing to team-wide objectives in a fast-paced environment
Minimum BA/BS in Business Administration, Healthcare Administration, or related degree
Minimum five years in strategic account management, partner growth, or payor-facing relationship management, ideally in behavioral health or healthcare
Proven track record of growing accounts: expanding offerings, increasing utilization, or driving revenue within existing relationships
Knowledge of managed care and the payor landscape, including familiarity with alternative payment models such as value-based programs, risk arrangements, and case rates
Strong analytical and storytelling skills, with the ability to turn outcomes and utilization data into a compelling value narrative
Executive presence and strong communication skills: written, verbal, analytical
Ability to work remotely and travel to the corporate office, payor visits, and conferences
Ability to lean in to new tools including AI to drive outcomes
A commitment to fostering flexible hybrid work
A generous PTO policy with a minimum of three weeks off per year
Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
Travel to Denver 1x a year for annual Shift gathering
Company Shutdown between Christmas and New Years
This position will be an ongoing recruitment process and will be open until filled.

Nice-to-haves

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Benefits

Benefits detected in the listing.

Dental

Vision

401k

Pto

Parental Leave