Job description

Responsibilites: • Serve as the first point of contact for IT support via phone, email, or ticketing system • Troubleshoot and resolve issues related to desktops, laptops, mobile devices, and applications • Log, track, and manage incidents and service requests in the ticketing system • Provide support for common systems such as email, printers, VPN, and network access • Escalate unresolved or complex issues to appropriate teams • Follow up with users to ensure issues are resolved and satisfaction is met • Assist with user account setup, password resets, and access management • Install, configure, and maintain end-user hardware and software • Document solutions and contribute to the knowledge base • Adhere to service level agreements (SLAs) and support standards Requirements Minimum requirements: Associates degree and 1-4 years experience *position subject to CSWF requirements*

Requirements

Must-haves

Serve as the first point of contact for IT support via phone, email, or ticketing system
Troubleshoot and resolve issues related to desktops, laptops, mobile devices, and applications
Log, track, and manage incidents and service requests in the ticketing system
Provide support for common systems such as email, printers, VPN, and network access
Escalate unresolved or complex issues to appropriate teams
Follow up with users to ensure issues are resolved and satisfaction is met
Assist with user account setup, password resets, and access management
Install, configure, and maintain end-user hardware and software
Document solutions and contribute to the knowledge base
Adhere to service level agreements (SLAs) and support standards
Minimum requirements: Associates degree and 1-4 years experience
position subject to CSWF requirements*

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: paylocity
Effort: medium

Benefits

Benefits detected in the listing.

Pto