Sr. UX Designer - Skate (Contractor position)

• Plan and deliver UX design work across features or defined product areas, producing production-ready artifacts such as flows, wireframes, prototypes, and specifications.
• Conduct and contribute to qualitative research activities, including research planning, interview guides, interviews, task analysis, synthesis, and communicating findings to inform design decisions.
• Apply research insights to design solutions that balance user needs, accessibility requirements, operational realities, technical constraints, and agency goals.
• Use and contribute to established design systems, documentation standards, and UX practices to ensure consistency and quality across experiences.
• Design coherent experiences across touch points, considering the full rider or staff journey where relevant.
• Contribute to product definition, roadmap discussions, and sprint planning by representing user needs, constraints, and experience risks.
• Identify usability, accessibility, or experience risks early and partner with cross-functional teams to address them.
• May mentor junior designers and contribute to defining design standards.
• Participate in usability testing, accessibility evaluation, and design quality assurance activities to ensure experiences meet standards.
• Engage in team rituals (e.g., stand-ups, planning, retrospectives) and contribute to strengthening UX principles, standards, and shared practices.
• Support the growth of the design practice through knowledge sharing, collaboration, and continuous improvement.
• Collaborate with product, engineering, and design partners to align on goals, define requirements, and ensure solutions are feasible, user-centered, and consistent with design standards.
• Protect data security, compliance, and privacy across all work by following best practices and established industry/MBTA policies, standards, and procedures for secure research, design, documentation, and data handling.
• Perform all other duties and projects that may be assigned
• No direct reports.
• Bachelor's degree from an accredited institution.
• Two (2) years of relevant professional experience in UX design.
• Strong working knowledge of UX design methods and practices.
• Ability to support the planning and delivery of UX work for more complex, predictable problem spaces.
• Experience conducting or contributing to qualitative research activities end-to-end.
• Experience designing multi-touchpoint or platform-level user experiences.
• Ability to collaborate effectively with product and engineering partners.
• Ability to communicate design and research decisions clearly, including tradeoffs.
• As part of the selection process, candidates will be asked to complete and pass job-related technical assessments, which may include presenting a UX case study and/or a timed whiteboarding exercise.

None flagged.