IT Support Engineer II
Ksb· enterprise· Mechanical Or Industrial Engineering· Jul 30, 2026 · 3mo agoPosted 89 days ago
Richmond, VA
In office
Full-time
Mid
$60K–$75K
4+ years exp
Before you apply
Ghost Signal:
Open 89 days.
Job description
KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success.
People. Passion. Performance. It is these three success factors that make KSB the company it is today.
At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.
Position: IT Support Engineer II
Reports To: Senior IT Infrastructure Systems Manager for KSB North American Region
Location: Richmond, VA
ROLE SUMMARY
We re seeking a dynamic Level 2 IT Support Engineer to join our modern IT infrastructure team, supporting KSB s North American operations. This role combines advanced technical problem-solving with hands-on field support across multiple locations. You ll serve as the escalation point for complex technical issues while providing direct onsite support to our diverse industrial operations spanning from Richmond, Virginia to international locations.
Working alongside our 3rd party service desk for remote Level 1 support, you ll be the boots-on-the-ground technical expert ensuring our critical systems remain operational across manufacturing facilities, offices, and remote sites.
KEY RESPONSIBILITIES
Advanced Technical Support
Escalation Management: Handle complex Level 2 tickets escalated from our 3rd party service desk, providing expert resolution for software, hardware, and network issues
Onsite Support: Deliver hands-on Level 1 and Level 2 technical support at multiple facility locations
System Diagnostics: Perform advanced troubleshooting of Windows 11 workstations, Windows Server infrastructure, and network connectivity issues
Modern Infrastructure Management
Ubiquiti Network Systems: Configure, deploy, and maintain Ubiquiti networking equipment including UniFi access points and switches
Surveillance Systems: Install, configure, and troubleshoot Ubiquiti surveillance camera systems
Identity & Access Management: Assist in administering Okta SSO implementations and Ubiquiti Identity access control
Cloud Services: Support Microsoft 365 environments and hybrid cloud configurations
Field Operations & Travel
Regional Coverage: Provide regular onsite support in Richmond Virginia
Extended Travel: Support additional North American locations including California, Georgia, Texas, Canada, and Mexico as needed
Project Implementation: Assist with onsite technology deployments, upgrades, and infrastructure projects
Collaboration & Documentation
Service Desk Coordination: Work seamlessly with 3rd party remote support teams to ensure efficient ticket resolution
Technical Documentation: Maintain comprehensive records of configurations, procedures, and issue resolutions
User Training: Provide technical guidance and training to end users on new systems and procedures
REQUIRED QUALIFICATIONS
Technical Expertise
Experience: Minimum 4 years in IT support with demonstrated Level 2 technical capabilities
Operating Systems: Advanced proficiency with Windows 11, Windows Server environments, and command-line tools
Networking: Strong understanding of TCP/IP, VLANs, DNS, DHCP, and network troubleshooting
Modern Tools: Experience with cloud-based identity management (preferably Okta), Microsoft 365, and modern endpoint management
Professional Skills
Problem-Solving: Exceptional analytical and troubleshooting abilities with attention to detail
Communication: Outstanding written and verbal communication skills with ability to explain technical concepts to non-technical audiences
Travel Flexibility: Willingness and ability to travel extensively (25-30%) across North American locations
Physical Requirements: Ability to lift equipment up to 50 pounds and work in industrial environments
General: Maintains a clean, neat, and professional appearance at all times.
Education & Certifications
Education: Associate or bachelor s degree in IT, Computer Science, or equivalent experience
Certifications: Current industry certifications such as CompTIA A /Network , Microsoft certifications, or Ubiquiti UniFi certifications strongly preferred
PREFERRED SKILLS & EXPERIENCE
Ubiquiti Ecosystem: Hands-on experience with Unifi solutions
Industrial Environment: Previous experience supporting manufacturing or industrial facilities
Advanced Networking: Knowledge of enterprise networking concepts, VPN technologies, and network security
Project Management: Experience leading technology implementation projects
Scripting: Basic PowerShell or automation scripting capabilities
Multi-language: Spanish language skills beneficial for Mexico operations support
Salary Range: $60,000 - $75,000
KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time.
We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their actions. In return, we offer fair framework conditions for collective wages and pensions, flexible working time models, individual training opportunities and the best career prospects.
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