Our client, a global law firm, is seeking a Client Billing Compliance Analyst for its New York, Dallas, Newport Beach, or Los Angeles office. This position reviews clients' Outside Counsel Guidelines, as well as time and cost entries, to ensure compliance with client billing requirements and expectations. The role also serves as a liaison among clients and partners to promote an efficient, seamless billing process.
Responsibilities
Review time and cost entries to ensure narratives comply with client billing guidelines and expenses meet allowable requirements
Review Outside Counsel Guidelines and prepare concise summaries for all timekeepers assigned to each client
Identify potential compliance issues and help resolve them before they affect the billing process
Monitor billing inventory regularly, including short-pays and appeals, to meet deadlines and reduce the billing and collections cycle
Serve as a liaison among clients, partners, and assistants to resolve issues and ensure client satisfaction
Develop, customize, and coordinate best-practice procedures for an efficient billing process
Coordinate efforts among internal staff and client-designated personnel to support billing operations
Assist with budgets and accruals, and analyze client billing and collections trends
Prepare reports, summaries, and analyses as requested
Perform additional duties as assigned
Qualifications
Minimum 3-5 years of law firm e-billing, appeals, or collections experience, with a strong understanding of legal industry best practices
Excellent written and verbal communication skills, with the ability to work effectively with personnel at all levels, work accurately, and perform well under pressure
Strong organizational, strategic thinking, multitasking, and prioritization abilities
Strong sense of ownership, proactive communication, and exceptional follow-through
Customer service mindset, high motivation, and ability to thrive in a collaborative team environment
Experience with a variety of e-billing platforms and the eBilling Hub is preferred
Bachelor's degree preferred
Flexibility to work overtime as needed, including evenings and weekends