Job description

Position: Service Engineer (Data Center / Server Hardware) Location: Denton, Texas 96207 Duration: Contract Job ID: 180450 Job Overview: A Service Engineer is responsible for installing, maintaining, troubleshooting, and repairing technical equipment and systems at customer sites or remotely. This role combines strong technical expertise with customer-facing responsibilities, ensuring high equipment uptime, reliable performance, and an excellent service experience. The Service Engineer will collaborate closely with internal engineering, product, and support teams to resolve complex issues and provide feedback for continuous improvement. Responsibilities: • Install, configure, and commission equipment and systems at customer locations according to specifications and safety standards. • Perform routine preventive maintenance, inspections, and calibrations to ensure optimal equipment performance and reliability. • Diagnose and troubleshoot mechanical, electrical, and software-related issues, providing timely resolutions to minimize downtime. • Respond to service requests, both on-site and remotely, within agreed service-level timelines. • Document all service activities, including diagnostics, repairs, parts used, and recommendations, in service reports or ticketing systems. • Provide technical guidance, training, and support to customers on proper operation, care, and basic troubleshooting of equipment. • Collaborate with engineering and product teams to escalate complex issues and contribute to root-cause analysis and corrective actions. • Maintain accurate inventory of spare parts, tools, and test equipment, ensuring readiness for service calls. • Adhere to all safety, regulatory, and quality standards while performing field and workshop activities. • Identify opportunities for service improvements, upgrades, and additional solutions that add value for customers. • Prepare clear technical documentation, service logs, and customer-facing reports as required. • Participate in on-call rotations or extended hours support as needed to meet customer requirements. Qualifications: • Associate or bachelor’s degree in engineering, electronics, mechanical, mechatronics, or a related technical field, or equivalent hands-on experience. • Proven experience in a service, field service, or maintenance engineering role supporting technical equipment or systems. • Strong troubleshooting skills in mechanical, electrical, and/or software-controlled systems. • Ability to read and interpret technical drawings, schematics, manuals, and service documentation. • Proficiency with diagnostic tools, test equipment, and standard hand tools used in installation and repair. • Excellent customer service and communication skills, with the ability to explain technical issues to non-technical users. • Strong organizational skills with the ability to manage multiple service calls, priorities, and deadlines. • Willingness and ability to travel to customer sites as required, including occasional short-notice or extended trips. • Ability to work independently in the field with minimal supervision and make sound decisions under pressure. • Familiarity with safety regulations and best practices related to field service and equipment handling. • Basic computer skills, including use of email, service management systems, and standard office applications. • Valid driver’s license and a clean driving record, if field travel is required. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: • Pay any fee to be considered for, submitted to, or selected for any opportunity. • Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. • Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $38 - $41/hr. W2 The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations. #LI-PS4

Requirements

Must-haves

Position: Service Engineer (Data Center / Server Hardware)
Location: Denton, Texas 96207
Duration: Contract
Job ID: 180450
Install, configure, and commission equipment and systems at customer locations according to specifications and safety standards.
Perform routine preventive maintenance, inspections, and calibrations to ensure optimal equipment performance and reliability.
Diagnose and troubleshoot mechanical, electrical, and software-related issues, providing timely resolutions to minimize downtime.
Respond to service requests, both on-site and remotely, within agreed service-level timelines.
Document all service activities, including diagnostics, repairs, parts used, and recommendations, in service reports or ticketing systems.
Provide technical guidance, training, and support to customers on proper operation, care, and basic troubleshooting of equipment.
Collaborate with engineering and product teams to escalate complex issues and contribute to root-cause analysis and corrective actions.
Maintain accurate inventory of spare parts, tools, and test equipment, ensuring readiness for service calls.
Adhere to all safety, regulatory, and quality standards while performing field and workshop activities.
Identify opportunities for service improvements, upgrades, and additional solutions that add value for customers.
Prepare clear technical documentation, service logs, and customer-facing reports as required.
Participate in on-call rotations or extended hours support as needed to meet customer requirements.
Associate or bachelor’s degree in engineering, electronics, mechanical, mechatronics, or a related technical field, or equivalent hands-on experience.
Proven experience in a service, field service, or maintenance engineering role supporting technical equipment or systems.
Strong troubleshooting skills in mechanical, electrical, and/or software-controlled systems.
Ability to read and interpret technical drawings, schematics, manuals, and service documentation.
Proficiency with diagnostic tools, test equipment, and standard hand tools used in installation and repair.
Excellent customer service and communication skills, with the ability to explain technical issues to non-technical users.
Strong organizational skills with the ability to manage multiple service calls, priorities, and deadlines.
Willingness and ability to travel to customer sites as required, including occasional short-notice or extended trips.

Nice-to-haves

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Keywords to mirror

Platform: bullhorn
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Pto