Technical Lead (ServiceNow Build & Configuration)
Abacus Service Corporation· Sep 16, 2026 · 1mo ago
Sacramento, CA
Hybrid
Full-time
Lead/Staff
$165K–$222K est.
6+ years exp
Job description
Job Title
Technical Lead (ServiceNow Build & Configuration)
Client Company/Dept. Name
CalHFA
Address
500 Capitol Mall, Suite 1400
City Name
Sacramento
State Name
CA-California
Zip Code
95814
If others (Address)
Duration of the project
Project Start Date
11/1/2026
Project End Date
1
Due date for Resume submission
9/22/2026
No. of Openings
1
No. of Maximum Submissions
1
Job Description
Key Responsibilities
• Build leadership: lead the developer team configuring Incident, Problem, Change/Release, Service Catalog, Knowledge Management, and executive dashboards/KPIs per the approved design.
• Environment management: configure environments, roles, automation, integrations, and workflows across dev/test/production, in coordination with the Data Migration and Integration Leads.
• Code quality & security: enforce secure SDLC practices, code scanning, and vulnerability remediation across all custom development.
• Usability: ensure role-based layouts, context-aware guidance, and WCAG 2.1 AA / Section 508-compliant UI across desktop and mobile experiences.
• Technical escalation: serve as the named technical escalation point during implementation and, post-go-live, into ongoing support.
Skill set info
Required Qualifications — Mandatory
8+ years ServiceNow development/configuration, including 2+ years leading a development team
• Minimum 6 years hands-on ServiceNow configuration/development, including at least one completed implementation for a California state, county, or municipal government agency.
• Prior delivery experience on a U.S. public-sector ServiceNow project (state or federal), including exposure to a FedRAMP-authorized or GCC-hosted instance.
• ServiceNow Certified Application Developer (CAD), plus at least one Certified Implementation Specialist (CIS) credential (e.g., CIS-ITSM).
• Demonstrated experience leading a developer team through low-code/no-code configuration, Flow Designer, and secure coding/SDLC practices (code scanning, vulnerability remediation).
Preferred Qualifications
• CIS-CSM or CIS-Discovery certification.
• Experience building native mobile app configurations and localization/multilingual support.
Education
Certifications (if required)
Documentation Required for submission
Resume
Work Hours
Account Manager Name (Proposal Team)
Work authorization required
US Citizen Only
Relocation is accepted
No
Remote work
No
Additional Notes if any
Hybrid
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Application prep
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