Job description

Key Account Manager The Key Account Manager (KAM) manages and grows relationships with strategic audiology and ENT partners. This role blends business development with hearing care expertise to drive growth, improve patient outcomes, and build lasting partnerships. Responsibilities: • Develop tailored business plans for key accounts, aligning clinical and operational goals. • Serve as the primary contact for assigned practices and groups. • Build trusted relationships with audiologists, ENTs, and decision-makers. • Identify revenue opportunities through process improvements, KPIs, patient acquisition, and marketing. • Advise on scheduling, referrals, and family-centered care. • Conduct performance reviews and ROI analyses. • Meet or exceed revenue and growth targets. • Promote new products and initiatives to support practice success. • Negotiate agreements that balance customer satisfaction and profitability. • Deliver training 1-on-1 and to large groups. • Manage CRM records, pipeline, and forecasting. • Monitor market trends and competitor activity to refine strategy. • Report on account performance, risks, and opportunities. • Travel up to 75%. More about you : • Bachelor’s degree or equivalent experience required, MBA a plus • 5+ years in hearing healthcare. • Deep understanding of audiology operations and market dynamics. • Experience in consultative growth and business strategy a plus. • Driven, accountable, curious, and growth-minded. • Strong communication, negotiation, and presentation skills. • Executive presence; comfortable with C-suite engagement. • Experience with Phonak technology preferred. • Proficient in Excel, PowerPoint, and Word. A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you! We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact What we offer : • Medical, dental and vision coverage* • Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts • TeleHealth options • 401k plan with company match* • Company paid life/ad&d insurance • Additional supplemental life/ad&d coverage available • Company paid Short/Long-Term Disability coverage (STD/LTD) • STD LTD Buy-ups available • Accident/Hospital Indemnity coverage • Legal/ID Theft Assistance • PTO (or sick and vacation time), floating Diversity Day, & paid holidays* • Paid parental bonding leave • Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more) • Robust Internal Career Growth opportunities • Tuition reimbursement • Hearing aid discount for employees and family • Internal social recognition platform *Plan rules/offerings dependent upon group Company/location. This role's pay range is between: $95,000-$110,000. This role is also comission eligible.

Requirements

Must-haves

Key Account Manager
Develop tailored business plans for key accounts, aligning clinical and operational goals.
Serve as the primary contact for assigned practices and groups.
Build trusted relationships with audiologists, ENTs, and decision-makers.
Identify revenue opportunities through process improvements, KPIs, patient acquisition, and marketing.
Advise on scheduling, referrals, and family-centered care.
Conduct performance reviews and ROI analyses.
Meet or exceed revenue and growth targets.
Promote new products and initiatives to support practice success.
Negotiate agreements that balance customer satisfaction and profitability.
Deliver training 1-on-1 and to large groups.
Manage CRM records, pipeline, and forecasting.
Monitor market trends and competitor activity to refine strategy.
Report on account performance, risks, and opportunities.
Travel up to 75%.
5+ years in hearing healthcare.
Deep understanding of audiology operations and market dynamics.
Driven, accountable, curious, and growth-minded.
Strong communication, negotiation, and presentation skills.
Executive presence; comfortable with C-suite engagement.
Proficient in Excel, PowerPoint, and Word.

Nice-to-haves

Bachelor’s degree or equivalent experience required, MBA a plus
Experience in consultative growth and business strategy a plus.
Experience with Phonak technology preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: successfactors
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Pto