Job description

Job Description The End User Support team is the face of Citadel’s employee experience and technology strategy, and the first responders for all technology issues. We support employee hardware and business-critical applications, including core services, third party applications, and custom-built software. As a member of this team, you will have the opportunity to work with high-performing individuals and cross-functional partners to modernize, scale, and improve our core infrastructure and deliver operational and technological excellence. As an End User Support Engineer, you will provide technical support and administration for all internal end user software, hardware, and connectivity. We are looking for an entrepreneurial, self-directed technical expert that can work both independently and with the broader team. Singularly focused on delivering a seamless technology experience for all of Citadel. The right candidate is focused on resolving a wide range of technology issues while providing top-tier customer service to our end users.   Responsibilities: • Identifying, diagnosing, researching, tracking and resolving complex technical problems • Escalating issues and facilitating user assistance from third parties or other IT groups as needed • Providing excellent customer service experiences for all end users, traders and senior leadership • Working effectively in a cooperative and collaborative global team environment • Escalating, coordinating and managing incident response for critical firm-wide issues • Troubleshooting technology issues related to hardware, software, user accounts, trading environments, operating systems and mobility • Maintaining a senior level of knowledge and involvement in many aspects of Citadel's trading environment • Engaging in technical collaboration with other Infrastructure groups and business IT teams as appropriate What we’re looking for: • 6+ years of technical and functional experience in fast paced enterprise environment • Ability to prioritize work independently and deliver in a fast-paced environment. • Experience managing projects, executing team-based sprints, and balancing strategic workload with day-to-day operations. • Ability to effectively recognize and resolve technical issues quickly and systematically. • Expert knowledge of Windows, MacOS, Linux, iOS, Android • Expert knowledge of MDM enrollment, which include BYOD, and corporate device management • Functional knowledge of SAAS environments and how to integrate them, including SSO, Intune, Azure, and MS 0365 • Functional knowledge related to Active Directory, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN • Functional knowledge of messaging platforms, collaboration, video conferencing tools (such as WebEx, MS Teams, Zoom), A/V issues, and conference room issues. • Ability to communicate effectively and professionally across all settings to technical and non-technical audiences of all tenure and seniority.

Requirements

Must-haves

Identifying, diagnosing, researching, tracking and resolving complex technical problems
Escalating issues and facilitating user assistance from third parties or other IT groups as needed
Providing excellent customer service experiences for all end users, traders and senior leadership
Working effectively in a cooperative and collaborative global team environment
Escalating, coordinating and managing incident response for critical firm-wide issues
Troubleshooting technology issues related to hardware, software, user accounts, trading environments, operating systems and mobility
Maintaining a senior level of knowledge and involvement in many aspects of Citadel's trading environment
Engaging in technical collaboration with other Infrastructure groups and business IT teams as appropriate
6+ years of technical and functional experience in fast paced enterprise environment
Ability to prioritize work independently and deliver in a fast-paced environment.
Experience managing projects, executing team-based sprints, and balancing strategic workload with day-to-day operations.
Ability to effectively recognize and resolve technical issues quickly and systematically.
Expert knowledge of Windows, MacOS, Linux, iOS, Android
Expert knowledge of MDM enrollment, which include BYOD, and corporate device management
Functional knowledge of SAAS environments and how to integrate them, including SSO, Intune, Azure, and MS 0365
Functional knowledge related to Active Directory, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN
Functional knowledge of messaging platforms, collaboration, video conferencing tools (such as WebEx, MS Teams, Zoom), A/V issues, and conference room issues.
Ability to communicate effectively and professionally across all settings to technical and non-technical audiences of all tenure and seniority.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

azure

Platform: catsone
Effort: medium