Navanta empowers community banks and our people to thrive – together. We are a growing company of passionate, talented and driven individuals who care deeply for one another and our customers. As part of a diverse and skilled Customer Success Solutions team, you will be tasked with providing existing client support, new client deployment and configuration, and general product development as directed. You will work directly with our Navanta financial institutions. You’ll answer questions via phone and email for support issues. This position works under the leadership of the Senior Director of CRM Product Delivery and in collaboration with other teammates across the company.
Knowledge and Skills
A qualified individual will possess the following:
• Enjoy working in a team-oriented, collaborative environment
• Strong analytical, creative problem-solving and troubleshooting abilities
• Motivated, curious and independent learner with a strong sense of ownership and accountability
• Ability to work effectively with deadline requirements
• Professional verbal and written communication skills
• Effective time-management, prioritization and scheduling skills
• Take ownership of customers issues and follow problems through to resolution
• Motivated to learn and understand CRM architecture
• Writes high-quality code, documentation and unit tests to implement software designs as directed by manager or team lead
• Works on software development initiatives at a new enhancement or feature level
• Advanced skills with C#, SQL, .NET framework, XML, SSMS, JavaScript, MVC, JSON, and Visual Studio
• Advanced skills with ETL
• Advanced skills with IIS, SQL Server, and Windows Server
• Proficient with API infrastructure, development, and support
• Proficient with managing mobile apps on Apple and Google Play stores and supporting client implementations (currently development is done through Flutter SDK)
• Desire to continually improve and contribute to our Purpose of Empowering Community Banks and our People to Thrive – Together
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities.
• Troubleshoot and resolve customer support issues with the Web/Desktop/Web Services using browser developer tools and SQL Profiler
• Debug source code
• Perform testing of all support, deployment, and upgrade changes
• Collaborate with team members to resolve more complex problems and escalate as needed
• Configure new client onboarding and deployment for web and desktop applications, web services, windows services, ETL processes, Outlook Add ins, APIs, and mobile applications.
• Build and deploy upgrades
• Test and deploy new software and procedures, installations, conversions and upgrade activities
• Follow procedures and policies
• Look for and provide efficiencies for process improvement
• Assists with technical and professional skill training for CRM Solutions Engineer role
• Other duties as assigned
Education and/or Experience
• Technical degree in related field or equivalent experience is required
• 5+ years software support and development experience desired with required technical skills
• Previous experience with work organization tools like Jira or similar
• Previous experience at a financial institution or fintech is a plus
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or touch objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Typical office environment
• Travel – Ability to travel occasionally
• After-Hours Support – Occasional
Who is Navanta?
Navanta is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around.
Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive – Together. We live that Purpose by always putting people first in our decisions and actions.
Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities. We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us. To that end we seek out problem solvers, creative thinkers and engaged individuals that thrive in a fast-paced yet supportive environment.
We believe engaged employees lead to loyal customers, which in turn drives results for our business. We are caring, intense, and approachable, and have a lot of fun along the way.