Director of Operations

• As the Director of Operations at Client Accelerators, you will be responsible for building, managing, and continuously improving the operating system of our company.
• Our goal is to scale Client Accelerators to $20M in Annual Recurring Revenue and $5M in EBITDA, without requiring our CEO to remain involved in the day-to-day operations of the business.
• Your job is to make that possible.
• You'll work directly with our CEO to translate the company's vision and strategic priorities into measurable goals, operating systems, departmental accountability, and consistent execution.
• You will oversee the operational health and performance of our non-media-buying departments, including Client Success, Creative Production, Revenue Operations, and Finance.
• You won't personally execute every task within these departments.
• Instead, you'll build the systems, scorecards, leadership cadences, and accountability structures that allow department leaders to consistently deliver results.
• You'll need to be equally comfortable discussing net operating income, margin performance, client retention, employee performance, hiring, automation, and organizational design.
• Most importantly, you will be accountable for making sure the business grows profitably without sacrificing client outcomes or team performance.
• Our CEO should be able to ask you how any department is performing, where the company is headed financially, or what operational risks exist — and you should know the answer.
• Not because you just pulled together a report.
• But because you've built a system that gives you that visibility every single day.
• This is not a role for someone who simply manages projects or executes assignments from the CEO.
• We're looking for someone who takes complete ownership of the company's operating infrastructure and proactively improves it.
• Proven ability to build and scale operational systems within a growing company.
• Strong financial acumen, including understanding of net operating income, profitability, forecasting, operating leverage, and expense management.
• Demonstrated ability to lead department managers and hold senior team members accountable.
• Ability to translate strategic company objectives into measurable operational plans and KPIs.
• Experience implementing dashboards, reporting systems, and company-wide performance management processes.
• Strong understanding of hiring, onboarding, performance management, and organizational design.
• Experience managing complex, cross-functional projects and implementing organizational change.
• Ability to identify operational inefficiencies and independently develop practical solutions.
• Excellent analytical and problem-solving skills.
• Strong communication skills and the ability to work directly with the CEO and senior leadership.

None flagged.