Job description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. When you feel like you belong, work is no longer work – it's personal. At Paylocity, we believe better employees lead to better companies. Workplaces and cultures that care will build the future, and at Paylocity, we’re doing just that. Join us as we change the future and transform your career! There are jobs and then there are careers . Since 1997, Paylocity has been hiring talented people, giving them big challenges, and providing the right resources to help them succeed. Our award-winning culture ensures all employees feel truly welcome, appreciated, and free to be themselves. While other companies talk about it, we make it happen. Join Paylocity and launch your career! Position Overview This role is responsible for managing a portfolio of In Country Provider (ICP) partners in markets across the globe to deliver international payroll services to our customers. Additionally, this role will work across the business to streamline processes and accelerate the growth & scale of our global payroll offering for the assigned markets supported. Primary Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Manage & support a portfolio of In-Country-Providers (ICPs) that partner with us to deliver best in class international payroll services. • Collaborate with cross functional teams (Sales, Marketing, Product, Ops) to ensure seamless integration with ICP partners’ platform and solutions. • Act as single point of contact for partners, handling & resolving issues arising across processes, customers and/or technical integration details. • Monitor and evaluate the performance of partners against predefined KPIs & SLAs. • Support operations leadership stakeholders with managing ICP partnership related escalations, root cause analysis action processes and product improvement plans. • Execute contracting & pricing models in line with our global operating framework for both ICP partners and Paylocity customers. • Manage ICP diligence, contracting & onboarding processes and ensuring adoption across the business.?? • Partner closely with cross-functional team to identify, target, and evaluate potential partners for integration opportunities that support our international strategy. • Strong interpersonal skills with a deep understanding of different cultures, business practices and values. • Travel 10-25%. Education & Required Experience • Bachelor's degree in Business, Human Resources, International Business, or a related field. • 7+ years of experience in payroll, HR technology, workforce management, or a related industry. Global payroll experience a plus. • Demonstrated understanding of payroll operations, compliance considerations, payroll delivery models, and payroll-related client and partner support. • Exposure to international employment, payroll, compliance, or HR operations. • Experience supporting a portfolio of partners and driving ongoing relationship management, performance reviews, and service improvements. • Experience working with international organizations, global teams, or business partners across multiple countries and cultures. • Proven ability to influence outcomes and drive accountability through partnership rather than direct authority. • Experience managing operational escalations, partner governance, contract discussions, service delivery reviews, and cross-functional initiatives. • Experience collaborating with teams across Sales, Product, Operations, Legal, Finance, and Compliance. Fully Remote (U.S. Only): This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary. Physical requirements • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day. • Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The base pay range for this position is $88,000 - $150,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers. Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Job Applicants and applicable data protection laws. #LIRemote

Requirements

Must-haves

Position Overview
Manage & support a portfolio of In-Country-Providers (ICPs) that partner with us to deliver best in class international payroll services.
Collaborate with cross functional teams (Sales, Marketing, Product, Ops) to ensure seamless integration with ICP partners’ platform and solutions.
Act as single point of contact for partners, handling & resolving issues arising across processes, customers and/or technical integration details.
Monitor and evaluate the performance of partners against predefined KPIs & SLAs.
Support operations leadership stakeholders with managing ICP partnership related escalations, root cause analysis action processes and product improvement plans.
Execute contracting & pricing models in line with our global operating framework for both ICP partners and Paylocity customers.
Manage ICP diligence, contracting & onboarding processes and ensuring adoption across the business.??
Partner closely with cross-functional team to identify, target, and evaluate potential partners for integration opportunities that support our international strategy.
Strong interpersonal skills with a deep understanding of different cultures, business practices and values.
Travel 10-25%.
Education & Required Experience
Bachelor's degree in Business, Human Resources, International Business, or a related field.
Demonstrated understanding of payroll operations, compliance considerations, payroll delivery models, and payroll-related client and partner support.
Exposure to international employment, payroll, compliance, or HR operations.
Experience supporting a portfolio of partners and driving ongoing relationship management, performance reviews, and service improvements.
Experience working with international organizations, global teams, or business partners across multiple countries and cultures.
Proven ability to influence outcomes and drive accountability through partnership rather than direct authority.
Experience managing operational escalations, partner governance, contract discussions, service delivery reviews, and cross-functional initiatives.
Experience collaborating with teams across Sales, Product, Operations, Legal, Finance, and Compliance.
Physical requirements
Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Nice-to-haves

7+ years of experience in payroll, HR technology, workforce management, or a related industry. Global payroll experience a plus.

Application prep

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Keywords to mirror

accessibility

Platform: paylocity
Effort: medium

Benefits

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Dental

Vision

401(K)