Infrastructure Service Lead (ISL) dayshift weekends
Leidos· enterprise· Defense· Sep 27, 2026 · 1mo ago
Washington, DC
In office
Full-time
Lead
$73K–$133K
10+ years exp
Job description
Looking for an opportunity to make an impact?
At Leidos , we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
If this sounds like a mission you want to be a part of, keep reading! Leidos is seeking a Infrastructure Services Lead/Watch Officer to support a large enterprise IT contract for the DOD. The individual will conduct real-time monitoring of the health and status of enterprise services, coordinate with respective service lanes for outage resolution and track outage and changes to the environment through to completion. The individual will leverage their prior experience and Standard Operating Procedures (SOPs) to assist with triage and determining impact for any service disruptions noted through monitoring or via direct communication with Service Desk personnel, mission centers, and government leadership. This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities for customers.
This role requires an individual that is technical, customer oriented and familiar with using desktop software applications such as web browsing and client software, monitoring tools such as SolarWinds or Science Logic, and IT Service Management (ITSM) software, such as ServiceNow. This individual should be detail oriented in order to capture customer inquiries, technician updates, and leadership inquiries appropriately, and update corresponding incident tickets, master station logs, chat rooms or other mediums to preserve a proper timeline of events and communications. Role requires excellent oral and written communication skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate mitigation actions to restore mission capabilities or initiate notification and recall proceedings to expedite outage response. This role analyzes recurring problems and initiates solutions
for preventing reoccurrence. Individuals in this role may be required to remotely log into the end users workstations or servers to assist with troubleshooting and triage of impacted services.
This position is for weekend day shift. Work hours will be 0600/6AM – 1800/6PM Saturday and Sunday with two additional 8-hour swing shifts (1400/2PM – 2200/10PM) during the week (Monday and Tuesday tentatively and negotiable). All work must be performed onsite and at the IT Operations Center on Joint Base Anacostia-Bolling (JBAB) in Washington, DC.
Primary Tasks
Experience with interacting with customers to handle service inquiries and problems.
Provide support for implementation, troubleshooting and maintenance of IT systems. Rapidly distinguish isolated user problems from enterprise-wide application/system problems.
Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
Develop solutions to complex technical issues.
Identify potential workarounds or alternate services to ensure mission continuity.
Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
Collect After Action Reports (AARs), assess for completeness, and provide to leadership for review.
Conduct Technical Exchange Meetings (TEMs) and Crisis Response Team (CRT) meetings to bring together multiple service lanes to expedite the restoration of services/capabilities.
Support customer requirements in a 24/7/365 mission environment.
Communicate effectively with IT Operations Center (ITOC) staff, to include the govt representative (Battle Captain), Customer Care Center rep (Service Desk). Network Operations Center (NOC) personnel, and contract or government leadership with frequent updates as required based on severity and impact.
Conduct thorough shift turnover with outgoing shift and oncoming shifts to ensure relevant information is properly transferred, ongoing outages are tracked accurately, and both IT Operations Center locations are in lock-step.
Basic Qualifications
Foundational knowledge of Azure Cloud/M365 technologies (SharePoint Online, Exchange Online, Azure Virtual Desktop) in a hybrid-cloud environment.
Experience with Tier 2 system administration, remoting into physical and virtual servers, reviewing event logs, and other basic troubleshooting fundamentals
Familiarity with Intelligence Community (IC) standards, terminology, and missions
Familiarity with Infrastructure Services such as VMware, Hyper-V, Shared Drives, User Profiles, Exchange, SharePoint, SQL, Active Directory/ICAM technologies, SCCM/MECM, PKI, F5 Load Balancers, DNS, DHCP, NTP, Windows Server, Redhat Enterprise Linux (RHEL), and how services are inter-connected and can cause widespread impacts.
Experience with PowerShell and terminal commands (Windows and Linux) to conduct initial troubleshooting
Experience troubleshooting issues in a growing environment
Experience with log reviews, incident analysis, and identification of issue trends
Experience using Microsoft PowerPoint to build briefings and Microsoft Word to review/edit After Action Reports
Ability to effectively track multiple disparate situations simultaneously and take effective notes to prevent miscommunication
Experience using VoIP or Desktop VTC technologies to host conference calls
Experience with Change Management methodologies
Experience with Incident and Problem Management fundamentals and assist in determining a single instance vs a broader system issue
Good time management skills with the ability to arrive for scheduled shifts consistently
Strong oral and written communications skills
Track record of working effectively within a team, and support to peers toward improved processes and results
Experience with IT Service Management (ITSM) ticketing platforms such as ServiceNow.
Experience using existing SolarWinds, Science Logic SL1/Skylar, or Splunk dashboards for monitoring enterprise services
Familiarity with Data Center fu
ndamentals, such as power and cooling technologies, and be able to effectively understand changes in monitored environmentals such as chilled water temperatures, water flow rate, and ambient temperatures using Schneider Electrics Data Center Expert suite.
Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements (Cloud , GICSP, SSCP, Security CE, GSEC, or higher)
Education
Masters degree with 4 years, Bachelors with 6 years, Associates with 8 years, or High School diploma with 10 years of related experience in an IT-related field of study.
Security Clearance
Due to the nature of the government contracts, we support, US Citizenship is required.
TS/SCI with Counterintelligence (CI) Polygraph required for position or TS/SCI and willingness to obtain a poly.
If you re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We re not hiring followers. We re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We re already at step 30 — and moving faster than anyone else dares.
Original Posting: September 27, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range: Pay Range $73,450.00 - $132,775.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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