Job description

About the Role iCapital is looking to hire a Sales and Account Management Analyst based in the greater Des Moines, IA area. to join the Annuities Platform team. This role is an individual contributor role responsible for supporting the Sales and Strategic Account Management organization across both carrier and distributor relationships. This position provides operational coordination, account administration, reporting, client meeting support, lead generation, and sales support activities. This individual plays a key role in maintaining account health, driving responsiveness, supporting business development efforts, and ensuring client commitments and internal action items are completed effectively and on time. This role serves as an entry point into both the Sales and Account Management career paths, providing broad exposure to client relationship management, pipeline generation, business operations, and commercial growth initiatives. This individual will help maintain a high level of organization and responsiveness across the account management portfolio while developing the skills necessary for future advancement into client-facing sales and account management roles. Responsibilities Support Carrier Account Managers and Strategic Account Managers in managing assigned carrier and distributor relationships. Coordinate client meetings, prepare agendas and materials, document meeting notes, and track follow-up actions. Maintain accurate account, opportunity, activity, and contact records within Salesforce. Track client commitments, deliverables, production support issues, implementation activities, and internal action items to ensure timely resolution. Prepare account reports, account health summaries, client activity reports, ticket summaries, and executive-ready presentations. Assist with client visits, conferences, strategic planning sessions, and meeting logistics. Qualify inbound leads and route opportunities to the appropriate sales or account management resource. Support outbound lead generation activities, marketing campaigns, prospect outreach, and event follow-up efforts designed to drive pipeline growth. Participate in prospect discovery calls, demonstrations, and sales follow-up activities as needed. Build and maintain Salesforce reports, dashboards, and data integrity to support business development and account management activities. Develop strong working relationships across Sales, Marketing, Product, Client Delivery, Production Support, Operations, and other internal teams. Respond promptly to client and internal requests while maintaining a high level of organization, professionalism, and customer service. Support special projects and other duties as assigned. Qualifications Minimum of 1-3 years of professional experience in account coordination, customer success, client service, project coordination, operations, insurance, financial services, SaaS, or related fields Strong organizational and time-management skills Excellent written, verbal, and presentation communication skills Strong attention to detail and follow-through Able to manage multiple priorities simultaneously Experience using Microsoft Office Suite, especially PowerPoint and Excel Experience using Salesforce or comparable CRM platforms preferred Able to build effective relationships and collaborate across teams Knowledge of life insurance, annuities, financial services, or InsureTech is preferred Self-motivated, proactive, and able to work independently in a fast-paced environment Strong customer-service orientation with a focus on responsiveness and follow-through Able to travel up to 5% of the time for team meetings, strategic planning activities, client visits, and industry events Benefits The base salary range for this role is $60,000 to $70,000.This position is paid on an hourly basis and is classified as non-exempt. Employees in this role are eligible for overtime pay in accordance with applicable law. iCapital offers a compensation package that includes equity for all full-time employees and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer-matched retirement plan, generously subsidized healthcare with 100% employer-paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. This role is based in the greater Des Moines, IA area. For additional information on iCapital, please visit icapitalnetwork.com X: @icapitalnetwork | LinkedIn: linkedin.com | Awards Disclaimer: icapitalnetwork.com iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Requirements

Must-haves

Support Carrier Account Managers and Strategic Account Managers in managing assigned carrier and distributor relationships.
Coordinate client meetings, prepare agendas and materials, document meeting notes, and track follow-up actions.
Maintain accurate account, opportunity, activity, and contact records within Salesforce.
Track client commitments, deliverables, production support issues, implementation activities, and internal action items to ensure timely resolution.
Prepare account reports, account health summaries, client activity reports, ticket summaries, and executive-ready presentations.
Assist with client visits, conferences, strategic planning sessions, and meeting logistics.
Qualify inbound leads and route opportunities to the appropriate sales or account management resource.
Support outbound lead generation activities, marketing campaigns, prospect outreach, and event follow-up efforts designed to drive pipeline growth.
Participate in prospect discovery calls, demonstrations, and sales follow-up activities as needed.
Build and maintain Salesforce reports, dashboards, and data integrity to support business development and account management activities.
Develop strong working relationships across Sales, Marketing, Product, Client Delivery, Production Support, Operations, and other internal teams.
Respond promptly to client and internal requests while maintaining a high level of organization, professionalism, and customer service.
Support special projects and other duties as assigned.
Minimum of 1-3 years of professional experience in account coordination, customer success, client service, project coordination, operations, insurance, financial services, SaaS, or related fields
Strong organizational and time-management skills
Excellent written, verbal, and presentation communication skills
Strong attention to detail and follow-through
Able to manage multiple priorities simultaneously
Experience using Microsoft Office Suite, especially PowerPoint and Excel
Able to build effective relationships and collaborate across teams
Self-motivated, proactive, and able to work independently in a fast-paced environment
Strong customer-service orientation with a focus on responsiveness and follow-through
Able to travel up to 5% of the time for team meetings, strategic planning activities, client visits, and industry events

Nice-to-haves

Experience using Salesforce or comparable CRM platforms preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

Pto

Paid Time Off

Parental Leave