Job description

Qualifications: • 5+ years of experience in technical pre-sales, solutions architecture, consulting, enterprise applications, digital transformation, or a related customer-facing technology role. • Demonstrated experience translating emerging technology into practical business solutions and measurable customer outcomes. • Strong understanding of generative AI, large language models, AI-assisted knowledge work, prompt practices, and responsible AI adoption. • Knowledge of AI infrastructure and how it effects AI security and governance. • Hands-on experience with Claude Cowork or comparable AI productivity and workplace-assistant platforms. • Ability to design and communicate practical AI use cases across functions such as business operations, finance, human resources, sales, marketing, legal, customer service, and IT. • Proven track record of executive-level engagement, strategic technology consulting, and consultative discovery. • Excellent presentation, storytelling, facilitation, and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. • Experience designing pilots, proofs of value, adoption programs, or change-management strategies for enterprise technology. • Working knowledge of enterprise security, privacy, identity, data governance, and compliance considerations for AI solutions. • Ability to collaborate across sales, engineering, architecture, delivery, and customer success teams in a matrixed environment. • Solid technical foundation, including familiarity with APIs, integrations, workflow automation, data sources, and enterprise application environments. Preferred Qualifications • Experience with Anthropic Claude models, Claude APIs, enterprise AI platforms, or model-evaluation practices. • Experience creating reusable AI assistants, workflow patterns, prompt libraries, operating procedures, or enablement content. • Experience with Microsoft 365, Google Workspace, Salesforce, ServiceNow, collaboration platforms, or other enterprise systems commonly used in knowledge work. • Experience facilitating AI adoption programs, communities of practice, training, or responsible-use enablement. • Hands-on experience with Claude Code, software development workflows, developer productivity, or AI-assisted coding. • Experience in a consulting, systems integration, managed services, or technology-partner environment. • Relevant cloud, security, AI, or enterprise architecture certifications. Impact & Growth This role is pivotal in helping organizations move from experimentation to responsible, repeatable, and outcome-driven use of AI. You will influence workforce transformation strategies, accelerate Claude Cowork adoption, and help customers create new capacity for higher-value work. You will also help shape WWT’s Workforce AI go-to-market capabilities by developing reusable customer assets, refining solution patterns, sharing field insights, and contributing to the growth of our Anthropic partnership. Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $165,000.00 to $185,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: • Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program • Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement • Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring • Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all! If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. World Wide Technology is an Equal Opportunity Employer. #LI-DP2 #LI-Remote Why WWT? World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today! Why You’ll Love Working Here Be part of a team helping organizations transform how work gets done with applied AI. Workforce AI is enabling employees and teams to move from manual, fragmented processes to more intelligent, connected, and outcome-focused ways of working. As a Technical Solutions Architect focused on Anthropic – Claude Cowork, you will help customers understand and realize the value of Claude Cowork—from individual productivity and knowledge work to repeatable team workflows and enterprise-scale adoption. You will combine technical depth, consultative selling, executive presence, and practical delivery skills to turn AI possibilities into measurable business outcomes. About the Role The Anthropic Technical Solutions Architect (TSA) is a trusted technical advisor and solution strategist for organizations evaluating and adopting Claude Cowork. This pre-sales role on the Workforce AI team partners with account executives, business development leaders, customer stakeholders, and delivery teams to shape AI strategies, lead discovery, demonstrate use cases, and design adoption roadmaps. The role is centered on Claude Cowork and the ways it can augment knowledge workers, improve team productivity, support repeatable workflows, and help organizations build responsible AI habits. You will help customers identify high-value opportunities, define appropriate governance and change-management approaches, and move from vision to validated proof of value. Experience with Claude Code is preferred because it provides useful context for broader Claude adoption and technical conversations, but the primary focus of this role is Claude Cowork, workforce productivity, and business-process transformation. Key Responsibilities • Support executive and senior-leader conversations about workforce AI strategy, Claude adoption, productivity, responsible AI, and organizational impact. • Lead discovery sessions and workshops that uncover high-value knowledge-work use cases, workflow friction, adoption barriers, and measurable business outcomes. • Demonstrate Claude Cowork through practical, role-based scenarios tailored to customer priorities, operating models, and employee experiences. • Help customers identify opportunities to use Claude Cowork for research, analysis, writing, summarization, planning, collaboration, decision support, and other knowledge-work activities. • Translate customer needs into use-case portfolios, prioritization frameworks, adoption roadmaps, and proof-of-value plans. • Design and facilitate executive briefings, hands-on workshops, hackathons, demonstrations, and enablement sessions. • Build prototypes, demonstrations, reusable assets, and best-practice examples in collaboration with WWT labs, delivery teams, and customer stakeholders. • Advise on responsible adoption, including governance, privacy, security, data handling, risk management, human oversight, and appropriate-use practices. • Partner with customers to define success metrics and connect AI adoption to outcomes such as productivity, cycle-time reduction, quality, employee experience, and capacity creation. • Collaborate with account teams and delivery architects to shape solution concepts, statements of work, proposals, and customer-facing technical content. • Identify where integrations, APIs, workflow automation, or complementary technologies may extend Claude Cowork value within the customer environment. • Stay current on Anthropic capabilities, Claude Cowork patterns, enterprise AI practices, and the evolving Workforce AI landscape.

Requirements

Must-haves

5+ years of experience in technical pre-sales, solutions architecture, consulting, enterprise applications, digital transformation, or a related customer-facing technology role.
Demonstrated experience translating emerging technology into practical business solutions and measurable customer outcomes.
Strong understanding of generative AI, large language models, AI-assisted knowledge work, prompt practices, and responsible AI adoption.
Knowledge of AI infrastructure and how it effects AI security and governance.
Hands-on experience with Claude Cowork or comparable AI productivity and workplace-assistant platforms.
Ability to design and communicate practical AI use cases across functions such as business operations, finance, human resources, sales, marketing, legal, customer service, and IT.
Proven track record of executive-level engagement, strategic technology consulting, and consultative discovery.
Excellent presentation, storytelling, facilitation, and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
Experience designing pilots, proofs of value, adoption programs, or change-management strategies for enterprise technology.
Working knowledge of enterprise security, privacy, identity, data governance, and compliance considerations for AI solutions.
Ability to collaborate across sales, engineering, architecture, delivery, and customer success teams in a matrixed environment.
Solid technical foundation, including familiarity with APIs, integrations, workflow automation, data sources, and enterprise application environments.

Nice-to-haves

Experience with Anthropic Claude models, Claude APIs, enterprise AI platforms, or model-evaluation practices.
Experience creating reusable AI assistants, workflow patterns, prompt libraries, operating procedures, or enablement content.
Experience with Microsoft 365, Google Workspace, Salesforce, ServiceNow, collaboration platforms, or other enterprise systems commonly used in knowledge work.
Experience facilitating AI adoption programs, communities of practice, training, or responsible-use enablement.
Hands-on experience with Claude Code, software development workflows, developer productivity, or AI-assisted coding.
Experience in a consulting, systems integration, managed services, or technology-partner environment.
Relevant cloud, security, AI, or enterprise architecture certifications.
Impact & Growth
The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.
If you require accessibility accommodation(s) or adjustment during any stage of the hiring
process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

Application prep

Use the role’s language and application details while tailoring your materials.

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Benefits

Benefits detected in the listing.

Dental

Vision

401k

Pto

Paid Time Off

Parental Leave

Wellness