CLEMONS & ASSOCIATES, INC.
Account Manager/Association Coordinator
Full-time · Baltimore, MD · $41,000–$58,000 based on experience
About C&A
Clemons & Associates, Inc. (C&A) is an accredited association management company based in Baltimore. Since 1977, we have provided full-service management, operations, communications, events, and financial support to trade associations and nonprofit organizations.
We are a small, long-tenured staff. Current team members average 11 years at C&A. There is no typical workday. Projects and tasks vary, and new skills are learned every day.
The Role
The Association Coordinator supports the operational success of multiple nonprofit client associations. This role is a strong fit for someone who thrives in a fast-paced environment, is detail-oriented, can independently manage projects, and enjoys working closely with a team to deliver high-quality member experiences, programs, and events.
Reports to: Assigned Account Executive
Location: Baltimore office. Hybrid available after a successful on-boarding period.
Travel: Approximately 15%, primarily for client conferences and events.
Key Responsibilities
Member services and communications
Serve as a point of contact for members, prospective members, and other stakeholders by email, phone, and mail
Process membership records, applications, renewals, and related updates in association databases
Draft, edit, and proofread professional correspondence, reports, and presentations
Records, reporting, and administration
Manage databases, records, reporting, and general administrative functions
Review, analyze, and share information relevant to members through reports
Assist with financial tasks such as reconciling invoices, processing payments, and tracking expenses
Collaborate with internal staff to keep day-to-day operations running smoothly
Board, committee, and program support
Assist with board meeting preparations and materials, including scheduling and logistics
Support committees and move programs, projects, and initiatives to completion
Marketing, website, and digital
Help develop and implement annual communication and marketing plans, including email newsletters and updates
Maintain and update association website content
Support organizational social media posting and basic social management
Meetings and events
Support planning and execution of conferences, workshops, and webinars
Assist Account Executive with managing event logistics, registration, attendee lists, supplies, and shipping
Provide on-site event support as needed
Qualifications and Skills
Highly organized, self-directed, and able to manage multiple priorities and deadlines
Strong written and verbal communication skills
Excellent interpersonal and customer service skills with a professional demeanor
Comfortable working independently while collaborating as part of a team
Strong time-management and problem-solving skills
Tech-savvy, with proficiency in Microsoft Word, Excel, Outlook, Teams, and PowerPoint
Database management (AMS) experience preferred but not required
Website / content management experience preferred
Social media marketing and management for organizations preferred
Ability to maintain professionalism in stressful situations
Ability to think strategically and exercise sound judgment
Education and Experience
Bachelor’s degree, or 2+ years of direct experience in hospitality, nonprofits, associations, or a related field
Association or nonprofit management experience preferred
Compensation and Benefits
Salary range: $41,000–$58,000, based on experience
Health and dental insurance
401(k)
Paid time off
Paid holidays (10–12 per year)
Work Culture
Small, supportive team
Strong retention — current staff average 11 years at C&A
Values: work-life balance, flexibility, diligence, accountability, dedication, and positivity
Clear opportunities for growth and advancement
This is a varied role. If you like knowing exactly what every Tuesday will look like, it may not be the right fit. If you like solving the next problem, supporting members, and seeing events and programs through to the finish, it will be.
How to Apply
Please complete the application and upload supporting documents. Include a cover letter or note, telling us why this kind of work appeals to you — association, nonprofit, hospitality, or events experience is helpful, but curiosity and follow-through matter more.
Clemons & Associates, Inc. is an equal opportunity employer.