Job description

Location: Work from Home Type of Employment: Full-time Work Shift: US Business Hours About Us At OurAssistants , we partner with U.S.-based property management companies to build high-performing remote teams that scale efficiently and sustainably. We specialize in operational excellence, process design, and performance-driven workforce management. Learn more at ourassistants.com . About the Role We are seeking a senior-level Property Management Operations Manager with a strong Business Process Improvement (BPI) background and a proven track record of scaling property management operations . This role will function as both a primary operations assistant to U.S. leadership and a mid-level people manager , overseeing a growing remote team of Virtual Assistants across leasing, accounting, customer support, and maintenance coordination . Key Responsibilities Operational Leadership & Team Oversight • Oversee and manage a remote team of VAs (initially 10–12, scaling to 25+). • Monitor daily productivity and workflow across departments. • Review end-of-day reports and conduct random audits to ensure quality and consistency. • Proactively identify performance gaps and operational risks before escalation. Business Process Improvement & KPI Development • Design, implement, and maintain KPIs, scorecards, and performance dashboards . • Build audit frameworks for quality control, compliance, and efficiency. • Standardize workflows across leasing, accounting, maintenance, and customer support. • Establish clear SOPs, escalation paths, and accountability structures. People Management & Coaching • Conduct regular one-on-one coaching sessions with team members. • Deliver peer-to-peer performance coaching when needed. • Train, mentor, and develop team leads and high-potential VAs. • Foster a culture of ownership, transparency, and continuous improvement. Systems & Tools Optimization • Manage and optimize current tools including AppFolio, Asana, Google Drive, and Dialpad . • Evaluate and recommend additional software, dashboards, or record-keeping systems to improve visibility, tracking, and scalability. • Ensure systems support KPI tracking, reporting, and operational efficiency. Leadership Support & Strategic Execution • Act as a trusted operational partner to U.S. leadership. • Translate leadership goals into executable workflows and measurable outcomes. • Support scaling initiatives with data-driven insights and process recommendations. Qualifications & Requirements • 8+ years of hands-on team leadership experience , including managing teams of 25+ people . • Proven experience scaling property management operations or similar service-based organizations. • Strong background in Business Process Improvement (BPI), operations management, or continuous improvement . • Demonstrated ability to design and implement KPIs, audits, SOPs, and performance systems from scratch. • Deep understanding of property management workflows (leasing, accounting, maintenance, resident support). • Experience managing remote teams and driving accountability in distributed environments. • High-level proficiency with AppFolio , task management tools (Asana), and collaboration platforms. • Strong analytical, communication, and leadership skills. Additional Requirements • Must be currently residing in the Philippines or Latin America . • Must have a stable internet connection and a remote-ready workstation . Compensation and Benefits • Competitive salary based on experience • Permanent remote work setup • Opportunity to shape and scale operations at a leadership level • Direct exposure to U.S. executive leadership • High-impact, long-term role with growth potential

Requirements

Must-haves

Location: Work from Home
Type of Employment: Full-time
Work Shift: US Business Hours
We are seeking a senior-level Property Management Operations Manager with a strong Business Process Improvement (BPI) background and a proven track record of scaling property management operations .
Operational Leadership & Team Oversight
Oversee and manage a remote team of VAs (initially 10–12, scaling to 25+).
Monitor daily productivity and workflow across departments.
Review end-of-day reports and conduct random audits to ensure quality and consistency.
Proactively identify performance gaps and operational risks before escalation.
Business Process Improvement & KPI Development
Design, implement, and maintain KPIs, scorecards, and performance dashboards .
Build audit frameworks for quality control, compliance, and efficiency.
Standardize workflows across leasing, accounting, maintenance, and customer support.
Establish clear SOPs, escalation paths, and accountability structures.
People Management & Coaching
Conduct regular one-on-one coaching sessions with team members.
Deliver peer-to-peer performance coaching when needed.
Train, mentor, and develop team leads and high-potential VAs.
Foster a culture of ownership, transparency, and continuous improvement.
Systems & Tools Optimization
Manage and optimize current tools including AppFolio, Asana, Google Drive, and Dialpad .
Evaluate and recommend additional software, dashboards, or record-keeping systems to improve visibility, tracking, and scalability.
Ensure systems support KPI tracking, reporting, and operational efficiency.
Leadership Support & Strategic Execution

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: breezy
Effort: medium