Job description

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform. PagerDuty is seeking an Account Executive (AE) to join our high-performing, customer-focused team! As an Account Executive, you will drive growth and expansion within an established customer portfolio, combining strategic account management with consultative enterprise selling. You’ll partner with C-level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi-product adoption. This is an exciting opportunity to shape the customer’s journey, close high-value deals, and accelerate PagerDuty’s growth in the enterprise market. The ideal candidate is a relationship-driven sales professional who thrives in complex deal cycles, excels at executive engagement, and is passionate about delivering customer impact through innovative SaaS solutions. KEY RESPONSIBILITIES Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities. Build and maintain trusted executive relationships through regular in-person engagement and consultative selling. Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning. Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI. Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities. Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework. Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention. BASIC QUALIFICATIONS 8+ years of experience in B2B sales, account management, or expansion roles within SaaS or cloud software. Proven success managing a quota in complex, long-cycle enterprise sales. Demonstrated experience selling to and influencing C-level executives. Proficiency with Salesforce (SFDC) for pipeline management and forecasting. Bachelor’s degree or equivalent experience. PREFERRED QUALIFICATIONS Prior enterprise sales expertise leveraging MEDDPICC & Value Selling Experience managing high-value accounts Track record of success with multi-product sales and solution-based selling models. Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments. Strategic thinker with exceptional communication, negotiation, and relationship-building skills. The base salary range for this position is $ 131,000.00 - $170,500.00 USD. This role may also be eligible for bonus, commission (50/50 split), and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts ! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site . Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy . PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Requirements

Must-haves

The ideal candidate is a relationship-driven sales professional who thrives in complex deal cycles, excels at executive engagement, and is passionate about delivering customer impact through innovative SaaS solutions.
Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities.
Build and maintain trusted executive relationships through regular in-person engagement and consultative selling.
Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.
Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.
Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities.
Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.
Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.
8+ years of experience in B2B sales, account management, or expansion roles within SaaS or cloud software.
Proven success managing a quota in complex, long-cycle enterprise sales.
Demonstrated experience selling to and influencing C-level executives.
Proficiency with Salesforce (SFDC) for pipeline management and forecasting.
Bachelor’s degree or equivalent experience.
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*

Nice-to-haves

Prior enterprise sales expertise leveraging MEDDPICC & Value Selling
Experience managing high-value accounts
Track record of success with multi-product sales and solution-based selling models.
Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments.
Strategic thinker with exceptional communication, negotiation, and relationship-building skills.
Where we work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aigoaccessibility

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Pto

Parental Leave

Wellness