Job description

Technical Summary The Epic Systems Analyst IV supports the Clinical Care and Patient Engagement Technologies organization by serving as a lead subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of KP HealthConnect applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging advanced analytical, technical, and workflow design expertise, the Epic Systems Analyst IV provides technical support for large-scale projects, module implementations, incident resolution, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle. The ideal candidate brings expertise in system administration and change management processes, and is a trusted partner and advisor to clinical leaders, business stakeholders, vendors, and cross-functional IT teams. Job Summary In addition to the responsibilities listed below, this position is responsible for complex system configuration build, testing, validation, and ongoing production support of assigned applications across instances of Epic. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high-quality care using the electronic health record. This position will perform in-depth and precise investigation and documentation of future-state operational specifications and application functionality. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations, investigating user preferences and workflows, prioritizing requested system changes, and serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases, and tests each new release. Essential Responsibilities: • Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. • Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. • Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. • Assists technical and project team members to resolve system problems and application-specific issues. • Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. • Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. • Escalates unresolved or critical issues, risks or problems to system engineers. • Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. • Plans and performs complex system configuration. • Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure. • Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate. • Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. • Supports vendor support activities, as appropriate. • Participates in and influences change management processes. • Defines the maintenance, modification, and documentation of complex and advanced applications. • Supports the development of guidelines to prevent and/or resolve recurring problems. • Recommends and executes performance tuning and optimization activities.

Requirements

Must-haves

Technical Summary
Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.
Assists technical and project team members to resolve system problems and application-specific issues.
Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.
Escalates unresolved or critical issues, risks or problems to system engineers.
Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
Plans and performs complex system configuration.
Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure.
Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate.
Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes.
Supports vendor support activities, as appropriate.
Participates in and influences change management processes.
Defines the maintenance, modification, and documentation of complex and advanced applications.
Supports the development of guidelines to prevent and/or resolve recurring problems.
Recommends and executes performance tuning and optimization activities.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: radancy
Effort: medium