Job description

Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now—unleash your potential with MANTECH! MANTECH seeks a motivated, career and customer-oriented Staff Information Security Analyst to join our team in Chantilly, VA. This position is part of a TIER 1 Identity and Access Management program dealing with Cyber Security issues. Responsibilities include but are not limited to: • Support a team at a government location to provide DEERS PII changes, CAC, Token, Retired Military ID issuance, PIN reset, and Helpdesk support • Support Identity, Access, and Credentialing issues within a customer service environment • Resolve ServiceNow and JIRA tickets related to access and credentialing issues • Contribute to the completion of project and group milestones • Provide input to project deliverables and reports as needed • Contribute to solutions for a variety of complex technical problems • Work off-shifts between the hours of 7 AM ET and 5 PM ET as required Minimum Qualifications: • High School Diploma/GED • 2+ years of IT customer service support experience • Understanding of PKI • Strong troubleshooting skills to narrow down where customer issues reside • Prior experience working with PII information and data • Prior experience working with MS Word, Excel, and SharePoint Preferred Qualifications: • Prior experience in cyber security disciplines • Prior experience working in a DoD environment • Familiarity with ticketing systems such as JIRA and ServiceNow • General understanding of Identity, Access, and Credentialing services Clearance Requirements: • An active TS/SCI with Polygraph is required. Physical Requirements: • Must be able to remain in a stationary position 50% of the time. • Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. • Frequently communicates with co-workers, management, and customers, which may involve delivering presentations, via email, phone, or virtual communication. Must be able to exchange accurate information in these situations. The projected compensation range for this position is $91,600.00-$153,800.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections. MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation. If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

Requirements

Must-haves

Support a team at a government location to provide DEERS PII changes, CAC, Token, Retired Military ID issuance, PIN reset, and Helpdesk support
Support Identity, Access, and Credentialing issues within a customer service environment
Resolve ServiceNow and JIRA tickets related to access and credentialing issues
Contribute to the completion of project and group milestones
Provide input to project deliverables and reports as needed
Contribute to solutions for a variety of complex technical problems
Work off-shifts between the hours of 7 AM ET and 5 PM ET as required
High School Diploma/GED
2+ years of IT customer service support experience
Understanding of PKI
Strong troubleshooting skills to narrow down where customer issues reside
Prior experience working with PII information and data
Prior experience working with MS Word, Excel, and SharePoint
An active TS/SCI with Polygraph is required.
Must be able to remain in a stationary position 50% of the time.
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

Nice-to-haves

Prior experience in cyber security disciplines
Prior experience working in a DoD environment
Familiarity with ticketing systems such as JIRA and ServiceNow
General understanding of Identity, Access, and Credentialing services

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

jira

Platform: avature
Effort: medium

Benefits

Benefits detected in the listing.

Health Insurance

Paid Time Off

Wellness