Job description

Overview In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Operations Specialist. Edge Site Operations is the organization responsible for deploying and maintaining collocated facilities globally that provide network connectivity for hyperscale datacenters as well as enabling low latency and reliable connectivity for Microsoft’s Cloud Services to our customers. As a Datacenter Operations Specialist, you will be responsible for IT and logistics support for a portfolio of edge sites in a metro or region. You will embrace the “Four Walls” ownership philosophy by taking complete ownership of the sites you manage. You will work closely with partnering Teams that will be supporting you in deployments and day to day operations at your sites. You will help your team drive and deliver world class support services across your sites and assist other regions, as necessary. This opportunity will allow you to assist in transforming Edge Site Operations, develop new processes and procedures and drive FTEs in the field program development". This role can work from home when it is not business critical to be physically at the datacenter. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Datacenter Operations Specialist you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure comprises a large global portfolio of over 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With personnel safety, environmental sustainability, and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Responsibilities: • Work across your partner teams, who support deployment, break fix, inventory and asset management, security, design and build, and compliance to ensure seamless site operation • Develop and maintain relationships with leased facility landlord(s), IT service providers, and partner support teams • Assume accountability for executing all physical infrastructure resources required to provide capacity • Provide quality control for your datacenter-wide IT maintenance support activities across multiple service lines • Be the primary point of contact for response to major incidents at your datacenter(s) and participating in proactive and timely resolution of such major incidents impacting MS Cloud services • Oversee successful SLA adherence in deployment, break fix and inventory and asset management for your datacenters to ensure all local systems meet requirements supplied by Microsoft internal security and compliance teams • Contributing to regional and global improvement programs as required Other • Embody our culture and values . Qualifications Required Qualifications: • High School Diploma or equivalent AND 1+ year(s) industry experience • OR 2+ years industry experience and college course work. Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. • Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements. Preferred Qualifications: • 2+ Years’ experience in a 24x7x365 production environment or related experience; e xecuting break-fix of netwoprk equipement at the rack level. • Technical College degree or certification in Computer Science, Math, Telecommunications, or equivalent work experience. • Knowledge of physical Enterprise-class IT infrastructures. • Strong problem-solving skills, analytical capabilities, data analysis and attention to detail. • Ability to effectively prioritize and execute multiple tasks and projects autonomously. • Excellent customer service, interpersonal awareness, and communication skills (written and verbal). Data Center Operations Management IC3 - The typical base pay range for this role across the U.S. is USD $84,400 - $168,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $118,800 - $186,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: careers.microsoft.com This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Requirements

Must-haves

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Operations Specialist.
Work across your partner teams, who support deployment, break fix, inventory and asset management, security, design and build, and compliance to ensure seamless site operation
Develop and maintain relationships with leased facility landlord(s), IT service providers, and partner support teams
Assume accountability for executing all physical infrastructure resources required to provide capacity
Provide quality control for your datacenter-wide IT maintenance support activities across multiple service lines
Be the primary point of contact for response to major incidents at your datacenter(s) and participating in proactive and timely resolution of such major incidents impacting MS Cloud services
Oversee successful SLA adherence in deployment, break fix and inventory and asset management for your datacenters to ensure all local systems meet requirements supplied by Microsoft internal security and compliance teams
Contributing to regional and global improvement programs as required
Embody our culture and values .
High School Diploma or equivalent AND 1+ year(s) industry experience • OR 2+ years industry experience and college course work.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.
2+ Years’ experience in a 24x7x365 production environment or related experience; e xecuting break-fix of netwoprk equipement at the rack level.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Nice-to-haves

Technical College degree or certification in Computer Science, Math, Telecommunications, or equivalent work experience.
Knowledge of physical Enterprise-class IT infrastructures.
Strong problem-solving skills, analytical capabilities, data analysis and attention to detail.
Ability to effectively prioritize and execute multiple tasks and projects autonomously.
Excellent customer service, interpersonal awareness, and communication skills (written and verbal).
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Application prep

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Benefits

Benefits detected in the listing.

Professional Development