Job description

At Intuit, our mission is to power prosperity for small businesses and accounting firms around the world. Behind every small business that grows is a set of books that's accurate, current, and understood, along with a trusted accountant who helps make sense of it all. Yet for millions of businesses, bookkeeping falls behind, financial clarity stays out of reach, and the expert help they need is hard to access or afford. QuickBooks Live and ProPartner are changing that, combining Intuit Intelligence, a network of human experts, a one-of-a-kind loyalty network, and the accounting profession itself into services that keep books clean, decisions clear, and businesses moving forward. We will accomplish all of this by delivering our services through the people small businesses already trust : their accountants and firms. We're looking for a Group Design Manager to lead Product Design for QuickBooks Live & ProPartner . You'll be the design counterpart to Product and Engineering leadership, shaping the experience strategy for one of Intuit's most important bets in services and the accountant ecosystem. The portfolio spans QuickBooks Live expert services, the ProPartner and loyalty program, and the co-serve experiences that connect firms to their clients through the Intuit Accountant Suite (IAS). Your mandate is bigger than designing individual services. You'll help evolve QuickBooks Live and ProPartner into a connected co-serve platform . One that helps small businesses grow and succeed by orchestrating the full power of Intuit's ecosystem: accountants (customers in their own right, served through IAS), our expert network (QuickBooks Live), and our partner program (ProPartner), delivering an outcome no competitor can match. This is a role for a design leader who operates across strategy, systems, and craft, and who knows how to make experiences involving real money, human expertise, and a delicate relationship between Intuit, accountants, and small businesses feel remarkably clear, trustworthy, and human. Responsibilities What you'll do Shape the co-serve experience • Set the experience vision across QuickBooks Live and ProPartner • Translate the co-serve strategy into differentiated, cohesive customer experiences that serve small businesses through their accountants • Connect the journey end to end: how a business or its accountant discovers the service, through onboarding, ongoing bookkeeping, and the insights that come back • Build scalable systems across direct, expert-assisted, and accountant-led surfaces Define AI-native service experiences • Shape AI + human-in-the-loop experiences, from AI-led support to expert-led review and guidance • Make AI interactions transparent, useful, and trustworthy in moments that affect a customer's livelihood • Balance intelligent automation with human expertise and customer agency • Partner with Product and Engineering to turn emerging capabilities into customer value Raise the craft bar • Set a high bar for interaction, visual, and motion design • Deliver cohesive, polished experiences across QuickBooks, IAS, and partner surfaces • Stay close to the work through clear creative direction and hands-on leadership • Foster a culture of critique, iteration, and shared accountability Build an exceptional design team • Lead, coach, and grow a team of designers across QuickBooks Live and ProPartner • Create clarity around vision, quality, ownership, and impact • Develop designers through direct feedback, coaching, and stretch opportunities • Build a culture grounded in craft, curiosity, and accountability • Spend real time in the accountant community, one of the most rewarding parts of this role, and turn what you learn into design decisions the community can feel Qualifications Qualifications • Experience designing services, human-in-the-loop, or marketplace experiences , where people, not just software, are part of the product • A hands-on point of view on AI-native product design , and clear thinking about how AI and human expertise combine in high-stakes workflows • Significant experience leading product design and building high-performing design teams • Proven ability to set strategic direction while staying close to the details of the work • Strong point of view on interaction design, systems thinking, usability, and craft • Experience with SMB, accounting, fintech, or another complex, high-trust domain, or the ability to get fluent fast • Track record of aligning Product, Engineering, Services & Operations, Research, Risk, Legal, and Compliance partners around a shared experience vision • Strong coaching and people leadership skills, with a track record of raising the quality of both the work and the team Why this role matters Small businesses already trust Intuit with the heart of how they run: their books, their payments, their payroll. And accountants trust Intuit as the platform they build their practices on. That creates a rare opportunity: to bring small businesses and the accounting profession together in a way no one else can. QuickBooks Live and ProPartner are how we do it, pairing Intuit's AI with real human experts and the firm's customers already rely on. But realizing that opportunity takes more than good services. It takes exceptional design. This role will define these experiences across QuickBooks and IAS, connecting product strategy, human expertise, and world-class craft into experiences that help small businesses grow, and help accountants grow with them. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: San Francisco $226,000 - $305,500

Requirements

Must-haves

The portfolio spans QuickBooks Live expert services, the ProPartner and loyalty program, and the co-serve experiences that connect firms to their clients through the Intuit Accountant Suite (IAS).
Shape the co-serve experience
Set the experience vision across QuickBooks Live and ProPartner
Translate the co-serve strategy into differentiated, cohesive customer experiences that serve small businesses through their accountants
Connect the journey end to end: how a business or its accountant discovers the service, through onboarding, ongoing bookkeeping, and the insights that come back
Build scalable systems across direct, expert-assisted, and accountant-led surfaces
Define AI-native service experiences
Shape AI + human-in-the-loop experiences, from AI-led support to expert-led review and guidance
Make AI interactions transparent, useful, and trustworthy in moments that affect a customer's livelihood
Balance intelligent automation with human expertise and customer agency
Partner with Product and Engineering to turn emerging capabilities into customer value
Raise the craft bar
Set a high bar for interaction, visual, and motion design
Deliver cohesive, polished experiences across QuickBooks, IAS, and partner surfaces
Stay close to the work through clear creative direction and hands-on leadership
Foster a culture of critique, iteration, and shared accountability
Build an exceptional design team
Lead, coach, and grow a team of designers across QuickBooks Live and ProPartner
Create clarity around vision, quality, ownership, and impact
Develop designers through direct feedback, coaching, and stretch opportunities
Build a culture grounded in craft, curiosity, and accountability
Spend real time in the accountant community, one of the most rewarding parts of this role, and turn what you learn into design decisions the community can feel
Experience designing services, human-in-the-loop, or marketplace experiences , where people, not just software, are part of the product
A hands-on point of view on AI-native product design , and clear thinking about how AI and human expertise combine in high-stakes workflows

Nice-to-haves

None flagged.

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Keywords to mirror

Platform: career-feeds
Effort: medium

Benefits

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Vision