Job description

This position requires U.S. citizenship and an active Secret clearance . Responsible for performing the following duties: • Perform customer coordination, Initial Test and Acceptance (IT&A), execution of all reporting functions, and complete data input associated with new service activations to ensure they are implemented in accordance with Defense Information Systems Agency (DISA) standards • Work directly with customers, solution architects and vendor SMEs to implement changes and also identify, analyze, and resolve issues. • Manage Service Orders, in accordance with Change Management procedures • Ensure Telecommunication Service Orders (TSOs) are in place and accurate for scheduled network additions and changes • Initiate network device configurations using configlets • Analyze DISN and databases to validate and implement customer requirements • Design and implement solutions to highly technical problems through testing, documentation and modification of configurations on network devices • Coordinate and program customer circuit activation with commercial vendors to establish the engineered solution for end-to-end connectivity • Perform network monitoring to assess if deployed changes have caused impacts to customer traffic using provided expectations of traffic behavior, lessons learned, and customer reporting • Utilize systems analysis techniques and procedures, including consulting with users to determine hardware, software, or system functional requirements in support of customer resources. • Engage with the DISA project managers and/or customers to resolve issues with incomplete or unclear requirements. • Reach out to stakeholders and facilitate approvals as necessary to ensure continual forward progress of the service request. Basic Qualifications: • Proficient knowledge of various network hardware equipment specifications, configuration and testing processes, and industry specifications. • Knowledge of configuring, activating, testing, and analyzing network systems. • Network engineering, problem management, and performance management experience. • Understanding of basic telecommunications and information technology terms and technology. • Knowledge of data and voice network design carried over various transmissions systems, router to router connections using military and commercial protocols such as BGP and ISIS, switch-to-switch trunking to include VLANS, and circuit configurations through multiplexers. • Experience with network services (BGP, OSPF, DHCP, DNS, TCP/IP, WAN, VPN, VLAN, VRF, etc.) and network appliances (e.g., routers, load balancers, domain name servers, firewalls). • Ability to work in a team environment, but self-driven to complete assignments while continually developing proficiencies in processes. • Strong written and verbal communications, team building and collaboration skills. • An active Secret security clearance is required. • DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent). Preferred Qualifications: • Prior experience at DISA, or knowledge of DISA systems and processes. • Prior experience with SharePoint data entry. • Experience performing customer outreach. • Experience with DISA Request Fulfillment process and associate documents (TSRs, TSOs, completion reports) and circulars experience. • Basic understanding of Department of Defense, its policies, and hierarchy. • Basic understanding of DISA organizational structure and how different elements (DITCO, etc.) contribute to fulfilling mission partner TSR requirements. • Network certifications: Cisco Certifications (CCNA, CCNP, etc.), Microsoft certifications (MCSE, etc.), security certifications (Security + CE, CISSP, etc.)- ITIL certification. Required Education and Experience: Requires BS degree and 2-4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience. (Or equivalent combination of education and/or experience.) Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status ").

Requirements

Must-haves

This position requires U.S. citizenship and an active Secret clearance .
Work directly with customers, solution architects and vendor SMEs to implement changes and also identify, analyze, and resolve issues.
Manage Service Orders, in accordance with Change Management procedures
Ensure Telecommunication Service Orders (TSOs) are in place and accurate for scheduled network additions and changes
Initiate network device configurations using configlets
Analyze DISN and databases to validate and implement customer requirements
Design and implement solutions to highly technical problems through testing, documentation and modification of configurations on network devices
Coordinate and program customer circuit activation with commercial vendors to establish the engineered solution for end-to-end connectivity
Perform network monitoring to assess if deployed changes have caused impacts to customer traffic using provided expectations of traffic behavior, lessons learned, and customer reporting
Utilize systems analysis techniques and procedures, including consulting with users to determine hardware, software, or system functional requirements in support of customer resources.
Engage with the DISA project managers and/or customers to resolve issues with incomplete or unclear requirements.
Reach out to stakeholders and facilitate approvals as necessary to ensure continual forward progress of the service request.
Proficient knowledge of various network hardware equipment specifications, configuration and testing processes, and industry specifications.
Knowledge of configuring, activating, testing, and analyzing network systems.
Network engineering, problem management, and performance management experience.
Understanding of basic telecommunications and information technology terms and technology.
Experience with network services (BGP, OSPF, DHCP, DNS, TCP/IP, WAN, VPN, VLAN, VRF, etc.) and network appliances (e.g., routers, load balancers, domain name servers, firewalls).

Nice-to-haves

Prior experience at DISA, or knowledge of DISA systems and processes.
Prior experience with SharePoint data entry.
Experience performing customer outreach.
Experience with DISA Request Fulfillment process and associate documents (TSRs, TSOs, completion reports) and circulars experience.
Basic understanding of Department of Defense, its policies, and hierarchy.
Basic understanding of DISA organizational structure and how different elements (DITCO, etc.) contribute to fulfilling mission partner TSR requirements.
Network certifications: Cisco Certifications (CCNA, CCNP, etc.), Microsoft certifications (MCSE, etc.), security certifications (Security + CE, CISSP, etc.)- ITIL certification.

Application prep

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