Government and Infrastructure - HSPD and Enrollment Specialist

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• Assist end users with first tier troubleshooting and maintains records of all interactions with the use of a ticket tracking program
• Escalate any issues that cannot be remedied to second-tier support personnel and ensures all remedies are captured for future reference
• Provide services to support issuance such as document storage, fingerprint capture, and verification of biographic and biometric data
• Manage the HSPD-12 lost/stolen/compromised PIV card process to include providing instructions to users, tracking and monitoring submitted Reports of Surveys (ROS)
• Maintain knowledge of Logical Access Control Systems and PACS registration, use, issues, and remedies to assist end users
• Use a workstation to generate access reports based on datapoints for example door readers, time periods, or access classes
• Assigns credentials to CISA personnel records, enrolls credentials using a web-based portal and assigns pre-programed access classes to the credential record using a web-based portal.
• Troubleshoot low level PIV credential failures as they occur. Performs, prepares, and processes security support actions relating to HSPD-12 program management, project management support and technical support
• Create/brief statistical reports regarding services rendered for leadership knowledge and use
• Perform other duties as assigned
• To qualify for the role you must have:
• Bachelor’s degree
• 1+ year of security experience
• Must have an active TS SCI clearance
• Understanding of enrollment and issuance models
• Knowledge of Identity Management and understanding of Credential Issuance and Revocation
• Access Management and Revocation
• Knowledge of HSPD 12, FIPS 201-2, and NIST SP-800-79-2, Instructions for Physical Security, Operations Security, and Information Security
• Required knowledge of Microsoft Office Suites that includes proficient abilities in Word, Outlook, Excel, Access, and Power Point
• Must have good communication skills, exemplify exceptional customer service skills, and the ability to work with other personnel
• Experience using government information systems for screening and vetting, scheduling appointments, recording biometrical data, and identify and verify the eligibility for a credential or access
• Experience handling customer service inquiries and ensuring organized scheduling of appointments and services within a customer facing office

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