Job description

Desktop Support Technician Location: Okeechobee, FL 34972 Job Summary We are seeking a skilled and customer-focused Desktop Support Technician to join our IT team in Okeechobee, FL. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to end-users, ensuring smooth operation of desktop systems, hardware, and software applications. Key Responsibilities • Provide timely and effective technical support to end-users via phone, email, or in-person. • Troubleshoot and resolve hardware, software, and network issues on desktops, laptops, and peripherals. • Install, configure, and maintain operating systems, software applications, and hardware components. • Assist with the setup and deployment of new computers and equipment. • Maintain accurate documentation of support requests, solutions, and procedures. • Collaborate with other IT team members to escalate and resolve complex technical issues. • Ensure compliance with company IT policies and security standards. • Provide training and guidance to end-users on software and hardware usage. Qualifications • Associate’s degree in Information Technology, Computer Science, or related field preferred. • 1+ Year proven experience in desktop support or a similar technical support role. • Strong knowledge of Windows and macOS operating systems. • Familiarity with common software applications such as Microsoft Office Suite. • Experience with troubleshooting hardware components including desktops, laptops, printers, and peripherals. • Basic understanding of networking concepts and protocols. • Excellent problem-solving and communication skills. • Ability to work independently and as part of a team. • Customer service oriented with a professional demeanor. Work Environment This position is based in Okeechobee, FL and may require occasional lifting of computer equipment and peripherals. The role involves direct interaction with end-users and collaboration with IT staff. How to Apply Interested candidates are encouraged to submit their resume and cover letter detailing their qualifications and experience.

Requirements

Must-haves

Desktop Support Technician
Location: Okeechobee, FL 34972
Provide timely and effective technical support to end-users via phone, email, or in-person.
Troubleshoot and resolve hardware, software, and network issues on desktops, laptops, and peripherals.
Install, configure, and maintain operating systems, software applications, and hardware components.
Assist with the setup and deployment of new computers and equipment.
Maintain accurate documentation of support requests, solutions, and procedures.
Collaborate with other IT team members to escalate and resolve complex technical issues.
Ensure compliance with company IT policies and security standards.
Provide training and guidance to end-users on software and hardware usage.
1+ Year proven experience in desktop support or a similar technical support role.
Strong knowledge of Windows and macOS operating systems.
Familiarity with common software applications such as Microsoft Office Suite.
Experience with troubleshooting hardware components including desktops, laptops, printers, and peripherals.
Basic understanding of networking concepts and protocols.
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team.
Customer service oriented with a professional demeanor.
Work Environment

Nice-to-haves

Associate’s degree in Information Technology, Computer Science, or related field preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: paycor
Effort: medium

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