Senior Learning Experience Designer at Pacific Northwest National Laboratory

Job description

Overview PNNL’s Human Resources organization is comprised of over 100 committed professionals working to advance the interests of the lab and support scientific discovery and excellence. HR is engaged in a transformational journey to help PNNL meet its talent acquisition and retention goals through innovative benefits, compensation, learning, and workforce programs. Responsibilities The Senior Learning Experience Designer is an experienced member of the Learning and Talent Development organization responsible for the design, delivery, measurement, and operationalization of modern, high-impact learning solutions across the Laboratory. This position blends advanced learning asset production, project management, facilitation, and impact measurement to support and accelerate the production workflow of the Digital Design Team. Responsible and accountable for the tracking, notification and scheduling of all required training for staff and non-staff within assigned area of responsibility. Accountable for the day-to-day operation and related functions of assigned area of responsibility to ensure timely completion of training according to stated regulations to maintain compliance. Assists in the development of training plans for new staff members and transferred staff. Provides guidance to staff and non-staff regarding applicable training requirements. Prepares reports as requested and maintains accurate training records. May be responsible for coordinating the completion of the Employee Job Task Analysis (EJTA). Production Support & Project Management: • Establish and manage project plans, timelines, risks, and communication to ensure efficient delivery of learning and performance support materials. • Oversee iterative pilot cycles, testing processes, and reporting functions. • Build and track assessments, identify opportunities for improvement, and respond to findings; embed results within strategic lab objectives. • Perform vendor coordination and support technology stack integration. Learning Analytics, Measurement & ROI: • Develop and operationalize learning measurement strategies. • Design dashboards and reporting mechanisms using a blend of Power BI, Oracle, and Performitiv. • Apply Return on Investment (ROI) methodologies to quantify learning outcomes and business impact. • Analyze learning programs and operational performance to support continuous improvement. Digital Learning Design & Development: • Design, develop, and implement variety of digital learning and performance-based assets including eLearning, microlearning, simulations, video, graphics, and interactive content to support compliance and regulatory training in alignment with Lab mission. • Apply ADDIE and Systematic Approach to Training (SAT) to analyze needs, design learning objectives, develop solutions, and evaluate outcomes. • Produce accessible, engaging learning solutions using tools such as Articulate 360 and Adobe Creative Cloud. • Package and publish digital learning content in the Learning Management System (LMS), ensuring SCORM accuracy and metadata integrity. • Maintain standards for file organization, version control, accessibility, and quality assurance. Instructor Expertise & DOE Training Alignment: • Apply adult learning principles and demonstrate facilitation mastery. • Ensure learning designs support DOE-aligned qualification structures and performance demonstration requirements. • Provide instructional delivery insights during course pilots, reviews, and SME coaching. Collaboration & Stakeholder Engagement: • Partner with SMEs, course owners, operations teams, and leaders to define needs and align training strategies to mission outcomes. • Lead design reviews, pilot activities, and adjudication cycles. • Communicate recommendations, risks, dependencies, and solutions. Tools & Systems: • Articulate 360 (Storyline, Rise) • MS Power BI • MS Excel • Cognota • Performitiv • LMS platforms (SCORM, xAPI preferred) • MS SharePoint, Teams, Adobe Creative Cloud This position is virtual with occasional onsite visits as business needs require. No formal people management responsibilities. Qualifications Minimum Qualifications: • BS/BA and 7 years of instructional design and delivery experience -OR- • MS/MA or higher and 5 years of instructional design and delivery experience • Experience applying ROI methodologies in the context of learning solutions to drive business performance. Preferred Qualifications: • Advanced degree in instructional design, learning analytics, education, or related field. • Experience designing training in regulated or safety-critical environments. • Experience with qualification programs or performance demonstration requirements. • Familiarity with PNNL systems and learning needs. • Strong project management, problem-solving, and communication skills. • Demonstrated ability to work independently and lead complex initiatives in a matrixed organizational structure. • Demonstrated instructor experience and awareness of DOE instructor qualifications. Hazardous Working Conditions/Environment Not Applicable Testing Designated Position This is not a Testing Designated Position (TDP). About PNNL Pacific Northwest National Laboratory (PNNL) is a world-class research institution powered by a highly educated, diverse workforce committed to the values of Integrity, Creativity, Collaboration, Impact, and Courage. Every year, scores of dynamic, driven people come to PNNL to work with renowned researchers on meaningful science, innovations and outcomes for the U.S. Department of Energy and other sponsors; here is your chance to be one of them! At PNNL, you will find an exciting research environment and excellent benefits including health insurance, and flexible work schedules. PNNL is located in eastern Washington State—the dry side of Washington known for its stellar outdoor recreation and affordable cost of living. The Lab’s campus is only a 45-minute flight (or ~3 hour drive) from Seattle or Portland, and is serviced by the convenient PSC airport, connected to 8 major hubs. Commitment to Excellence and Equal Employment Opportunity Our laboratory is committed to fostering a work environment where all individuals are treated with fairness and respect while solving critical challenges in fundamental sciences, national security, and energy resiliency. We are an Equal Employment Opportunity employer. Pacific Northwest National Laboratory (PNNL) is an Equal Opportunity Employer. PNNL considers all applicants for employment without regard to race, religion, color, sex, national origin, age, disability, genetic information (including family medical history), protected veteran status, and any other status or characteristic protected by federal, state, and/or local laws. We are committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures and in employment. If you need assistance or an accommodation due to a disability, contact us at careers@pnnl.gov . Drug Free Workplace PNNL is committed to a drug-free workplace supported by Workplace Substance Abuse Program (WSAP) and complies with federal laws prohibiting the possession and use of illegal drugs. If you are offered employment at PNNL, you must pass a drug test prior to commencing employment. PNNL complies with federal law regarding illegal drug use. Under federal law, marijuana remains an illegal drug. If you test positive for any illegal controlled substance, including marijuana, your offer of employment will be withdrawn. Security, Credentialing, and Eligibility Requirements As a national laboratory, PNNL is responsible for adhering to the Homeland Security Presidential Directive 12 (HSPD-12) and Department of Energy (DOE) Order 473.1A, which require new employees to obtain and maintain a HSPD-12 Personal Identify Verification (PIV) Credential. To obtain this credential, new employees must successfully complete the applicable tier of federal background investigation post hire and receive a favorable federal adjudication. The tier of federal background investigation will be determined by job duties and national security or public trust responsibilities associated with the job. All tiers of investigation include a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last 1 to 7 years (depending on the applicable tier of investigation). Illegal drug activities include marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws. For foreign national candidates: If you have not resided in the U.S. for three consecutive years, you are not eligible for the PIV credential and instead will need to obtain a favorable Local Site Specific Only (LSSO) Federal risk determination to maintain employment. Once you meet the three-year residency requirement thereafter, you will be required to obtain a PIV credential to maintain employment. The tier of federal background investigation required to obtain the PIV credential will be determined by job duties at the time you become eligible for the PIV credential. Mandatory Requirements Please be aware that the Department of Energy (DOE) prohibits DOE employees and contractors from having any affiliation with the foreign government of a country DOE has identified as a “country of risk” without explicit approval by DOE and Battelle. If you are offered a position at PNNL and currently have any affiliation with the government of one of these countries, you will be required to disclose this information and recuse yourself of that affiliation or receive approval from DOE and Battelle prior to your first day of employment. Rockstar Rewards Employees and their families are offered medical insurance, dental insurance, vision insurance, robust telehealth care options, several mental health benefits, free wellness coaching, health savings account, flexible spending accounts, basic life insurance, disability insurance*, employee assistance program, business travel insurance, tuition assistance, relocation, backup childcare, legal benefits, supplemental parental bonding leave, surrogacy and adoption assistance, and fertility support. Employees are automatically enrolled in our company-funded pension plan* and may enroll in our 401 (k) savings plan with company match*. Employees may accrue up to 120 vacation hours per year and may receive ten paid holidays per year. * Research Associates excluded. **All benefits are dependent upon eligibility. Click Here For Rockstar Rewards Notice to Applicants PNNL lists the full pay range for the position in the job posting. Starting pay is calculated from the minimum of the pay range and actual placement in the range is determined based on an individual’s relevant job-related skills, qualifications, and experience. This approach is applicable to all positions, with the exception of positions governed by collective bargaining agreements and certain limited-term positions which have specific pay rules. As part of our commitment to fair compensation practices, we do not ask for or consider current or past salaries in making compensation offers at hire. Instead, our compensation offers are determined by the specific requirements of the position, prevailing market trends, applicable collective bargaining agreements, pay equity for the position type, and individual qualifications and skills relevant to the performance of the position. Minimum Salary USD $107,900.00/Yr. Maximum Salary USD $167,100.00/Yr.

Requirements

Must-haves

Establish and manage project plans, timelines, risks, and communication to ensure efficient delivery of learning and performance support materials.
Oversee iterative pilot cycles, testing processes, and reporting functions.
Build and track assessments, identify opportunities for improvement, and respond to findings; embed results within strategic lab objectives.
Perform vendor coordination and support technology stack integration.
Develop and operationalize learning measurement strategies.
Design dashboards and reporting mechanisms using a blend of Power BI, Oracle, and Performitiv.
Apply Return on Investment (ROI) methodologies to quantify learning outcomes and business impact.
Analyze learning programs and operational performance to support continuous improvement.
Apply ADDIE and Systematic Approach to Training (SAT) to analyze needs, design learning objectives, develop solutions, and evaluate outcomes.
Produce accessible, engaging learning solutions using tools such as Articulate 360 and Adobe Creative Cloud.
Package and publish digital learning content in the Learning Management System (LMS), ensuring SCORM accuracy and metadata integrity.
Maintain standards for file organization, version control, accessibility, and quality assurance.

Nice-to-haves

LMS platforms (SCORM, xAPI preferred)
Advanced degree in instructional design, learning analytics, education, or related field.
Experience designing training in regulated or safety-critical environments.
Experience with qualification programs or performance demonstration requirements.
Familiarity with PNNL systems and learning needs.
Strong project management, problem-solving, and communication skills.
Demonstrated ability to work independently and lead complex initiatives in a matrixed organizational structure.
Demonstrated instructor experience and awareness of DOE instructor qualifications.
Hazardous Working Conditions/Environment
Not Applicable
Testing Designated Position
This is not a Testing Designated Position (TDP).

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