Key Responsibilities:
• Support the Employee Relations Advisor throughout the case lifecycle with administrative coordination.
• Maintain accurate case documentation, records, and system updates.
• Track case milestones and follow-up activities to ensure timely resolution.
• Coordinate meetings, documentation requests, and related administrative tasks.
• Produce standard correspondence and reports using established templates.
• Contribute to ER metrics reporting, including case volume, trends, and resolution timelines.
• Uphold confidentiality and escalate sensitive matters appropriately.
• Coordinate the end-to-end administrative separation workflow for voluntary and involuntary departures.
• Maintain separation checklists, documentation, and workflow tracking.
• Facilitate notifications, system updates, offboarding activities, and stakeholder communication.
• Track completion of access removal, equipment return, and other required steps.
• Draft standard separation documentation in alignment with policy.
• Identify process gaps, compliance risks, and opportunities for improvement.
• Support reporting on exit trends and operational effectiveness.
• Provide administrative support for People Strategy projects and recurring HR processes.
• Assist with workforce data collection, validation, and reporting.
• Coordinate HR meetings, action items, project trackers, and documentation.
• Support organizational changes and employee lifecycle activities.
• Maintain HR templates, SOPs, and shared resources.
• Respond to routine HR inquiries and triage complex questions.
• Participate in process improvement initiatives to elevate HR service delivery.
What we are looking for…
• Bachelor’s degree in Human Resources, Business Administration, or related field; or equivalent experience.
• Minimum 2 years of HR administration, HR Operations, Employee Relations support, or similar experience.
• Foundational understanding of HR practices and employee lifecycle processes.
• Strong attention to detail, organizational skills, and communication skills.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to maintain confidentiality and manage sensitive information appropriately.
Appropriate level will be determined based upon experience and knowledge.
The base salary compensation range being offered for this role is $76,000-$101,000 USD annually. Base salary range for this position is included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, and qualifications/experience.
Position is also eligible for an annual bonus if individual performance and company objectives are met. At MISO we offer a comprehensive benefits package, including 401k, vacation, sick and safe time, available on your first day of employment.
At MISO we offer a comprehensive benefits package, including 401K available on your first day of employment.
MISO manages the electricity superhighway in the Central U.S. Through use of groundbreaking research and advanced technology, our highly skilled employees ensure power flows reliably to 45 million Americans. Operating the electricity grid, running a robust energy market, planning for a bright future – it’s what our immensely talented and dedicated team does every day.
MISO, What We Do
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