Job description

About us One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do Join a team that keeps mission-critical space communications running. As a Field Service Engineer, you'll perform hands-on installation, maintenance, and troubleshooting of advanced ground systems that support space operations around the globe. Your work will directly contribute to the success of cutting-edge satellite communications technology, ensuring customers stay connected when it matters most. The day-to-day This position is a result of our strong business growth and pioneering of high bandwidth SATCOM solutions for commercial, government and military applications. You will be responsible for providing technical support for our SATCOM earth station customers around the world. Your excellent skills will come into play as you interface directly with the customer, while your ability to work independently to identify the root cause of problems and implement solutions enable customers to operate their system with minimal down time. You will also coordinate with the engineering team at our headquarters for the prompt resolution of any issues encountered to support customer requirements. The ideal candidate should have previous military or DoD support experience in the field of satellite communications, radar service and repair, or RF communications. What you'll need • 5 years of field-related experience. • Aptitude to lead technical resolution while performing emergency restoral actions on ground station equipment, including: ACUs, Up converters, Down converters, HPA’s, fiber optic subsystems, LNA/LNB’s, antennas, Baseband and IP equipment (modems, multiplexers, DVB, Broadband platforms). • Direct experience repairing and installing satellite earth stations • Proficiency in using various types of RF and IP test equipment (spectrum analyzers, OTDRs, Multimeter) • Self-motivated with the internal drive and initiative to begin and continue tasks without external stimulus. • Capable of quickly adapting to new and dynamic situations in diverse environments • Proficiency in providing remote technical assistance and working independently to quickly identify root cause and formulating temporary and/or long-term solutions. • Ability to handle working long hours in stressful work environments until successfully resolving customer issues. • Experience installing, configuring, and troubleshooting LAN and other IP equipment on customer sites. • Microsoft Office suite experience (Word, Excel, PowerPoint). • Competency to develop and execute test plans and draft test reports. • Ability to demonstrate problem-solving skills, an analytical mindset, and strong communication skills. • Bachelor's Degree in a technical discipline or associate degree plus equivalent work experience. • US citizenship is required for this position. • Possession of Active Secret clearance or ability to obtain one. • Capability to be on-call after hours for up to 30%. • Ability to travel up to 50%, including internationally. • Possession of an active US passport or ability to obtain one within six months of start date. • Ability to pass skills testing for grip and static strength, dynamic lifting and work/positional tolerances. • Capability to work at heights and confined spaces. What will help you on the job • 1+ years of experience with Viasat specific products (AC4100, AC4100+, VTR-4100, VTR-5100, and VHR modem product line) • Advanced analytical skills to troubleshoot problems to the root cause and to implement short- and long-term solutions. • Ability to work under pressure and to communicate effectively directly with customers. • Experience working in Sales Force, ServiceNow or other Ticketing and Workflow tools. • Top Secret Clearance with SCI eligibility Salary range $82,000.00 - $129,500.00 / annually. For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $102,000.00- $153,000.00/ annually At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness at careers.viasat.com. EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here .

Requirements

Must-haves

The day-to-day
The ideal candidate should have previous military or DoD support experience in the field of satellite communications, radar service and repair, or RF communications.
What you'll need
5 years of field-related experience.
Direct experience repairing and installing satellite earth stations
Proficiency in using various types of RF and IP test equipment (spectrum analyzers, OTDRs, Multimeter)
Self-motivated with the internal drive and initiative to begin and continue tasks without external stimulus.
Capable of quickly adapting to new and dynamic situations in diverse environments
Proficiency in providing remote technical assistance and working independently to quickly identify root cause and formulating temporary and/or long-term solutions.
Ability to handle working long hours in stressful work environments until successfully resolving customer issues.
Experience installing, configuring, and troubleshooting LAN and other IP equipment on customer sites.
Microsoft Office suite experience (Word, Excel, PowerPoint).
Competency to develop and execute test plans and draft test reports.
Ability to demonstrate problem-solving skills, an analytical mindset, and strong communication skills.
Bachelor's Degree in a technical discipline or associate degree plus equivalent work experience.
US citizenship is required for this position.
Possession of Active Secret clearance or ability to obtain one.
Capability to be on-call after hours for up to 30%.
Ability to travel up to 50%, including internationally.
Possession of an active US passport or ability to obtain one within six months of start date.
Ability to pass skills testing for grip and static strength, dynamic lifting and work/positional tolerances.
Capability to work at heights and confined spaces.
What will help you on the job
1+ years of experience with Viasat specific products (AC4100, AC4100+, VTR-4100, VTR-5100, and VHR modem product line)

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: jibe
Effort: medium

Benefits

Benefits detected in the listing.

Wellness