Job Summary
The Account Executive position is responsible for executing sales strategy, initiating contact with existing and potential customers, identifying needs and selling appropriate services to meet those needs, closing contracts at defined monthly goals, and ensuring customer satisfaction.
Reports to: Manager of Customer Operations
Department: Customer Operations
Classification: Salary Exempt
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manage assigned accounts and renewals
Develop and managing new business relationships with targeted leads through cold calling, and company leads
Obtaining signed service contracts from new customers in effort to meet and/or exceed all quotas
Managing and maintaining CRM database for all prospect information to 100% accuracy
Providing management with accurate forecast, funnel and all additional required activity/sales metrics
Up-selling existing customer base with new products and/or technologies
Attending sales meetings, conference calls, trainings and coaching sessions with the Manager of Customer Operations.
Call prospective customers and establish buying cycles, customer needs, and create a customer/provider relationship
Prepare sales information for customers
Establish buying influences and purchasing criteria for assigned accounts
Secure sales while taking into consideration expected service delivery dates
Identifies revenue opportunities within customers' communities through communications, programs, and other activities as needed
Prospects, qualifies, and generates sales within the company’s established trading partners
Ensures planning, accounts qualification, and needs analysis at all prospect levels
Identify appropriate contacts, qualify, and drive leads through the sales CRM
Responds to requests from customers for information and gives sales presentations
Engages in technical discussions with potential clients through demonstrations and presentations
Remains knowledgeable and up-to-date on changes and developments in the telecommunications industry
Performs other duties as assigned
Access to Sensitive Areas and Information
CPNI and other sensitive customer information
Sales offices
General Qualifications
Business Acumen
Communication Proficiency
Customer/Client Focus
Results Driven
Technical Capacity
Education and/or Experience
At least one year of experience in a related field preferred
One year of telecommunications experience preferred
Associate’s degree in Business or related field preferred
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position: Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel
Frequent travel and some overnight travels are expected for this position.
EEO Statement
JBN Telephone Company, Inc. and Giant Communications, Inc. (Company) provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Company expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Company’s employees to perform their job duties may result in discipline up to and including discharge.