Job description

Superhuman offers a remote-flexible working model for this particular role on the Mail team. This gives team members plenty of focus time and the flexibility to do their best work from wherever they're based, while staying closely connected to a collaborative, tight-knit team culture. For those based in San Francisco, New York City, or Seattle, a hybrid setup is also available. ABOUT SUPERHUMAN Superhuman is the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com superhuman.com and about our values here blog.superhuman.com. At Superhuman, we have a deep understanding of how to build products that people love. We incorporate fun and play, infusing magic and joy to create experiences that amaze and delight. It all starts with the right team — a team that deeply cares about values, customers, and each other. We're not solving a small problem, nor are we addressing a small market. We're reshaping the fundamentals of how people work. We're combining premium product craft with enterprise-scale capabilities to rethink how individuals and teams should fundamentally collaborate. THE OPPORTUNITY You’ll lead design for Superhuman Mail’s growth efforts, shaping onboarding, in-product activation, and purchase experiences for customers across our suite of collaborative products. You’ll empower users to become more efficient and successful with AI-powered email and scheduling workflows, while building upon the speed, polish, and delight that Superhuman is known for. Your work will focus on making a power-user email experience simpler to understand and adopt, through exceptional visual and interaction design. This is a staff-level role for a designer who deeply understands growth design strategy, and thinks of growth as a mutually beneficial endeavor—helping customers and the business work better together. You’ll join brilliant teammates across product, marketing, research, engineering, and analytics to craft impactful early-lifecycle experiments and product improvements. In this role, you will: - Define and shape experiments that help users reach clear "aha" moments, from early sketches and hypotheses through interactive prototypes and high-fidelity designs. - Influence product strategy: Partner deeply with PMs and engineers to shape product direction, tradeoffs, and sequencing in a fast-evolving landscape. - Balance business goals and user needs in your designs. Collaborate on identifying key growth opportunities and contribute to shaping a cohesive, customer-centric roadmap with your team. - Leverage research insights to guide users toward feature discovery, habit formation, and early value, increasing meaningful adoption across products. - Stay ahead of industry trends, ask critical questions, and go beyond the functional to meet users where they are emotionally. - Elevate the team’s design culture by pursuing remarkable quality in your design craft and producing consistent, high-quality work that drives measurable business impact. - Prototype, test, and iterate rapidly: Use prototypes to explore, validate assumptions, and learn what truly helps users manage email and stay productive on the go. - Explore and evolve your ways of working and design process with access to cutting-edge AI tools and workflows. - Be part of a supportive team: Work alongside a collaborative group of designers who give thoughtful feedback, share ideas openly, and help each other grow. QUALIFICATIONS - 5+ years of relevant experience spanning Product Design and Growth Design, with 3+ years focused on growth, onboarding, monetization/subscription, or activation experiences. - Comfort designing for complex systems. You have a proven ability to design clear, scalable, and delightful user experiences that simplify complex workflows. - Strengths in design craft and execution. You have demonstrated mastery of design fundamentals, encompassing prototyping, visual and interaction design, typography, layout, and visual hierarchy. You know how to sweat the details to build a premium experience for users. - Experience and curiosity in building AI-powered products, including designing for trust, speed, and user control. - Strong collaboration with a bias to action. You’re excited by the opportunity to create clarity when the direction is ambiguous. - Exceptional storytelling and influence. You translate ambiguous problems into compelling vision that moves senior leadership and aligns cross-functional teams — and you can navigate a group to a decision when consensus is elusive. - Location: We're open to you joining us in our San Francisco, Seattle, or New York offices, or from a home office anywhere in the United States or Canada. COMPENSATION AND BENEFITS Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more: - Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits) - Disability and life insurance options - 401(k) and RRSP matching - Paid parental leave - 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time - Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) - Annual professional development budget and opportunities Superhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined by compensation zone and may be modified in the future. WE ENCOURAGE YOU TO APPLY At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

Requirements

Must-haves

Define and shape experiments that help users reach clear "aha" moments, from early sketches and hypotheses through interactive prototypes and high-fidelity designs.
Influence product strategy: Partner deeply with PMs and engineers to shape product direction, tradeoffs, and sequencing in a fast-evolving landscape.
Balance business goals and user needs in your designs. Collaborate on identifying key growth opportunities and contribute to shaping a cohesive, customer-centric roadmap with your team.
Leverage research insights to guide users toward feature discovery, habit formation, and early value, increasing meaningful adoption across products.
Stay ahead of industry trends, ask critical questions, and go beyond the functional to meet users where they are emotionally.
Elevate the team’s design culture by pursuing remarkable quality in your design craft and producing consistent, high-quality work that drives measurable business impact.
Prototype, test, and iterate rapidly: Use prototypes to explore, validate assumptions, and learn what truly helps users manage email and stay productive on the go.
Explore and evolve your ways of working and design process with access to cutting-edge AI tools and workflows.
Be part of a supportive team: Work alongside a collaborative group of designers who give thoughtful feedback, share ideas openly, and help each other grow.
5+ years of relevant experience spanning Product Design and Growth Design, with 3+ years focused on growth, onboarding, monetization/subscription, or activation experiences.
Comfort designing for complex systems. You have a proven ability to design clear, scalable, and delightful user experiences that simplify complex workflows.
Experience and curiosity in building AI-powered products, including designing for trust, speed, and user control.
Strong collaboration with a bias to action. You’re excited by the opportunity to create clarity when the direction is ambiguous.
Location: We're open to you joining us in our San Francisco, Seattle, or New York offices, or from a home office anywhere in the United States or Canada.

Nice-to-haves

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Keywords to mirror

aigo

Platform: ashby
Effort: quick

Benefits

Benefits detected in the listing.

Dental

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401(K)

Paid Time Off

Parental Leave

Wellness

Professional Development