Job description

This role is part of our Product Content organization, a global team that creates the written and multimedia technical content that helps our customers understand and unlock the power of our products to achieve their business and digital transformation goals. We work closely with our product development, design, user research, and engineering partners to deliver just the right information, in just the right way, to support our customers, creating an exceptional product and customer experience. What you get to do in this role: • Work closely with design, engineering, product management, and your technical writing lead or manager to create and maintain user-focused technical documentation that supports multiple application or product features • Become familiar with ServiceNow’s content development processes, DITA-based information model, and writing style and standards • Gain a basic understanding of ServiceNow’s products and users and a deeper understanding of the specific features and user base you support • Have a meaningful positive impact on customer success by delivering content that helps users achieve their goals quickly and easily Basic Qualifications: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • Demonstrate English language proficiency through an assessment via HackerRank, evaluating grammar, sentence structure, and skills in clear, user-centric, and procedural writing. • Understanding of content development life cycles and processes • 1-2 years work experience (may include internships) in technical communication • Samples of your prior technical writing work, school assignments, or other writing that demonstrate your ability to communicate complex ideas or technical information clearly • Experience authoring in DITA, Markdown, or another structured authoring architecture • Experience working in a fast-paced, globally distributed software development environment and adapting quickly to changing priorities • Demonstrated ability to work collaboratively within teams while also managing individual assignments and deadlines For positions in this location, we offer a base pay of $89,300 - $138,400 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Requirements

Must-haves

What you get to do in this role:
Work closely with design, engineering, product management, and your technical writing lead or manager to create and maintain user-focused technical documentation that supports multiple application or product features
Become familiar with ServiceNow’s content development processes, DITA-based information model, and writing style and standards
Gain a basic understanding of ServiceNow’s products and users and a deeper understanding of the specific features and user base you support
Have a meaningful positive impact on customer success by delivering content that helps users achieve their goals quickly and easily
Demonstrate English language proficiency through an assessment via HackerRank, evaluating grammar, sentence structure, and skills in clear, user-centric, and procedural writing.
Understanding of content development life cycles and processes
1-2 years work experience (may include internships) in technical communication
Samples of your prior technical writing work, school assignments, or other writing that demonstrate your ability to communicate complex ideas or technical information clearly
Experience authoring in DITA, Markdown, or another structured authoring architecture
Experience working in a fast-paced, globally distributed software development environment and adapting quickly to changing priorities
Demonstrated ability to work collaboratively within teams while also managing individual assignments and deadlines
Work Personas

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: smartrecruiters
Effort: medium

Benefits

Benefits detected in the listing.

401(K)