Job description

We’re looking for a Content Writer who’s passionate about helping people understand and use technology. You’ll work at the intersection of content, design, and development—turning complex information into clear, helpful, and engaging experiences that empower users to succeed. You’ll partner closely with UX designers, developers, and product managers to create content that improves understanding, builds trust, and drives adoption of digital services used by millions. • Partner with designers, developers, and subject matter experts to understand user needs and transform technical concepts into approachable language. • Create and maintain user-facing content such as help center articles, onboarding guides, FAQs, and in-app copy that guide users through digital services. • Analyze user journeys and feedback to identify where content can reduce confusion, improve task completion, or build confidence. • Develop and maintain content standards, plain language guidelines, and voice/tone documentation to ensure a consistent, inclusive experience. • Structure information logically so users can easily find what they need, when they need it. • Continuously update and improve content to reflect evolving user needs, technologies, and policies. • Collaborate with UX researchers to test content comprehension and usability. • Ensure all documentation aligns with accessibility (Section 508) and government plain-language best practices. • Bachelor’s degree and 3+ years of relevant writing or content design experience. • Exceptional writing, editing, and information-architecture skills with a sharp eye for detail. • Deep empathy for users and the ability to translate technical topics into clear, relatable language. • Experience creating content for digital products, software, or online services. • Familiarity with human-centered design principles and agile development environments. • Ability to work independently, manage multiple projects, and meet deadlines. • Bonus: experience collaborating with developers working in Ruby on Rails or similar frameworks. Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $75,000 to $130,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk’s total compensation package for employees. Learn more about additional Steampunk benefits here. Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Steampunk is a  Change Agent  in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors.  Through our  Design Intelligence™ process , we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges.  If you want to learn more about our story, visit steampunk.com .   We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.   We can recommend jobs specifically for you! Click here to get started.

Requirements

Must-haves

You’ll partner closely with UX designers, developers, and product managers to create content that improves understanding, builds trust, and drives adoption of digital services used by millions.
Partner with designers, developers, and subject matter experts to understand user needs and transform technical concepts into approachable language.
Create and maintain user-facing content such as help center articles, onboarding guides, FAQs, and in-app copy that guide users through digital services.
Analyze user journeys and feedback to identify where content can reduce confusion, improve task completion, or build confidence.
Develop and maintain content standards, plain language guidelines, and voice/tone documentation to ensure a consistent, inclusive experience.
Structure information logically so users can easily find what they need, when they need it.
Continuously update and improve content to reflect evolving user needs, technologies, and policies.
Collaborate with UX researchers to test content comprehension and usability.
Ensure all documentation aligns with accessibility (Section 508) and government plain-language best practices.
Bachelor’s degree and 3+ years of relevant writing or content design experience.
Exceptional writing, editing, and information-architecture skills with a sharp eye for detail.
Deep empathy for users and the ability to translate technical topics into clear, relatable language.
Experience creating content for digital products, software, or online services.
Familiarity with human-centered design principles and agile development environments.
Ability to work independently, manage multiple projects, and meet deadlines.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
We can recommend jobs specifically for you!
Click here to get started.

Nice-to-haves

Bonus: experience collaborating with developers working in Ruby on Rails or similar frameworks.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

accessibilityagile

Platform: icims
Effort: medium