Job description

Our Deloitte AI & Engineering team to transform technology platforms, drive innovation, and help make a significant impact on our clients’ success. You’ll work alongside talented professionals reimagining and reengineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation. This role provides technical and operational leadership for Tier III production support of mission-critical applications. The PROJECT - Engineering Manager II leads day-to-day production support activities, including application and job monitoring, incident and request management, technical troubleshooting, and coordination of production issues. This role analyzes complex application, database, infrastructure, and integration issues; identifies potential root causes; drives or coordinates remediation; and escalates issues to the appropriate technical teams when needed. The role also serves as a technical escalation point during critical production incidents and partners with end users, technical teams, project leadership, and client stakeholders to communicate impacts, risks, workarounds, status, and resolution plans. In addition, this role supports the management, development, and training of team members. Work you'll do As a PROJECT - Engineering Manager II on the GPS Engineering as a Service team, you will be responsible for… • Leading Tier III production support for mission-critical applications and scheduled jobs across a complex technical environment • Managing incidents, service requests, escalations, and high-priority production issues through resolution • Troubleshooting complex application, database, infrastructure, and integration issues to identify root causes and remediation steps • Coordinating with development, database, infrastructure, and network teams to resolve production issues and reduce operational risk • Communicating production impacts, status, risks, workarounds, and resolution activities to end users, project leadership, and client stakeholders A successful candidate would possess these skills: • Ability to work independently and collaborate as part of a team • Effective written and verbal communication skills • Meticulous attention to detail and quality of work product • Ability to build and sustain professional relationships • Ability to lead projects or workstreams • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment • Strong interpersonal skills and professional demeanor • Ability to meet deadlines • Ability to mentor and provide clear guidance to others The team Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise. Our Engineering as a Service offering provides end-to-end design, implementation, and technology operations, leveraging our core engineering expertise. We help transform engineering teams, modernize technology, & deliver complex programs with a product engineering mindset. Our flexible delivery models— traditional teams, pools, or pods, are tailored for each client’s needs, offering engineering-led Advise, Implement, & Operate capabilities to accelerate innovation. The Project Delivery Talent Model is designed for professionals with specialized skills that align to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals. Qualifications Required: • Bachelor's degree • 6+ years of experience supporting production applications, enterprise systems, or technology operations environments • 3+ years of experience leading production support teams, technical workstreams, or incident response activities • Experience with incident management, operations management, and root cause analysis • Experience troubleshooting application, database, infrastructure, and system integration issues • Experience using Structured Query Language (SQL) for analysis, troubleshooting, or support activities • Ability to travel 30%, on average, based on the work you do and the clients and industries/sectors you serve. • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Preferred: • Experience supporting mission-critical applications in a government or public sector environment • Experience coordinating cross-functional technical teams during high-priority production incidents • Experience monitoring scheduled jobs, application performance, and operational health metrics • Experience communicating technical issues, risks, and remediation plans to client stakeholders and project leadership • Experience developing, coaching, or training support team members For individuals assigned and/or hired to work in Virginia, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to Virginia and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $137,500 to $229,100. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Requirements

Must-haves

Work you'll do
As a PROJECT - Engineering Manager II on the GPS Engineering as a Service team, you will be responsible for…
Leading Tier III production support for mission-critical applications and scheduled jobs across a complex technical environment
Managing incidents, service requests, escalations, and high-priority production issues through resolution
Troubleshooting complex application, database, infrastructure, and integration issues to identify root causes and remediation steps
Coordinating with development, database, infrastructure, and network teams to resolve production issues and reduce operational risk
Communicating production impacts, status, risks, workarounds, and resolution activities to end users, project leadership, and client stakeholders
A successful candidate would possess these skills:
Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to mentor and provide clear guidance to others
Bachelor's degree
6+ years of experience supporting production applications, enterprise systems, or technology operations environments

Nice-to-haves

Experience supporting mission-critical applications in a government or public sector environment
Experience coordinating cross-functional technical teams during high-priority production incidents
Experience monitoring scheduled jobs, application performance, and operational health metrics
Experience communicating technical issues, risks, and remediation plans to client stakeholders and project leadership
Experience developing, coaching, or training support team members

Application prep

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Keywords to mirror

aisql

Platform: avature
Effort: medium