Job description

Position Description & Qualifications Looking for a technical writing opportunity at a place where you can be creative and innovative every day? Discover this great opportunity at our Fort Bliss, Texas location. Bring your expertise and collaborative skills to make an impact on our military defense and safety of our soldiers by discovering your new role supporting this critical mission. This position is contingent upon your ability to maintain your Secret clearance. Serco supports the US Army as a prime contractor for their Next Generation Command and Control (NGC2) contract which supports designing and integrating capabilities that enable the service to employ Command Posts (CP) across the operational spectrum. Our team develops, integrates, and maintains modern and mobile solutions for an integrated CP infrastructure. You will be part of a team that works closely with the customer and other Serco functional area teams to deliver quality systems and associated supporting documentation. The team has been recognized by the Army Customer and the industry for their outstanding contributions to the contract and program. In this role, you will: • Develop, organize, and write user guides, manuals, work instructions, training material, and other technical publications that are easy to understand. • Copyedit and technical content review for accuracy. • Interpret engineering drawings, wiring diagrams, schematics, bills of material, and configuration data. • Develop detailed installation and assembly work instructions from incomplete or evolving engineering information. • Work closely with subject matter experts, developers, and product managers to gather and interpret technical information. • Create diagrams, charts, and other visuals to enhance user comprehension of complex topics. • Apply a working knowledge of mechanical assemblies, electrical power distribution, wiring, connectors, communications/network equipment, and integrated hardware systems. To be successful in this role, you will have: • An Active Secret Security Clearance • US Citizenship • a Bachelor’s degree with 6 years of experience • OR a HS Diploma/GED and 11 years of experience • Experience with Microsoft 365, graphic design software, and other advanced document processor and technical content publishing software. • Demonstrated technical and mechanical proficiency • The ability to travel up to 75% of the time Additional desired experience and skills: • Experience with document development to military standards. • Experience with graphic design software • Understanding of an ISO 9001:205 QMS system If you are an experienced technical writer who enjoys working directly with engineers, technicians, and complex mechanical, electrical, and communications systems, we encourage you to apply. Join the Serco NGC2 team and help develop the technical documentation that supports the integration and fielding of critical U.S. Army command-and-control capabilities. Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: careers.serco-na.com . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): • Medical, dental, and vision insurance • Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract • 401(k) plan that includes employer matching funds • Tuition reimbursement program • Life insurance and disability coverage • Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection • Birth, adoption, parental leave benefits • Employee Assistance Plan To review all Serco benefits please visit: careers.serco-na.com . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .

Requirements

Must-haves

Position Description & Qualifications
This position is contingent upon your ability to maintain your Secret clearance.
Develop, organize, and write user guides, manuals, work instructions, training material, and other technical publications that are easy to understand.
Copyedit and technical content review for accuracy.
Interpret engineering drawings, wiring diagrams, schematics, bills of material, and configuration data.
Develop detailed installation and assembly work instructions from incomplete or evolving engineering information.
Work closely with subject matter experts, developers, and product managers to gather and interpret technical information.
Create diagrams, charts, and other visuals to enhance user comprehension of complex topics.
Apply a working knowledge of mechanical assemblies, electrical power distribution, wiring, connectors, communications/network equipment, and integrated hardware systems.
To be successful in this role, you will have:
An Active Secret Security Clearance
US Citizenship
a Bachelor’s degree with 6 years of experience
OR a HS Diploma/GED and 11 years of experience
Experience with Microsoft 365, graphic design software, and other advanced document processor and technical content publishing software.
Demonstrated technical and mechanical proficiency
The ability to travel up to 75% of the time
Experience with document development to military standards.
Experience with graphic design software
Understanding of an ISO 9001:205 QMS system
Company Overview

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: phenom
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Parental Leave